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Remote Escalations Specialist CX & Safety
Remote / Online - Candidates ideally in
San Jose, Santa Clara County, California, 95025, USA
Listed on 2026-06-19
San Jose, Santa Clara County, California, 95025, USA
Listing for:
Outschool, Inc.
Contract, Remote/Work from Home
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Outschool, Inc. is seeking a Support Escalations Specialist for a 6-Month Contract to handle escalated support tickets from parents and teachers. The role requires strong investigative and decision-making skills in a fast-paced environment, focusing on resolving complex issues.
Applicants should possess excellent written communication abilities, with a comfort level for sensitive content. The position offers competitive pay and a flexible work schedule, prioritizing candidates in the San Francisco Bay Area, but open to remote candidates as well.
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