Senior Business Analyst

About the Role

The Executive Office of Health and Human Services is the largest secretariat in state government and is comprised of 11 agencies and the Mass Health program. Our efforts are focused on the health, resilience, and independence of the one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth.

We are seeking a highly skilled and experienced Senior Business Analyst with expertise in systems and business analysis/design concepts to join our dynamic team.

The Executive Office of Health and Human Services (EOHHS) IT Shared Applications and Services Business Analysis Team is a dedicated group of professionals with a mission to enhance organizational effectiveness. Our primary focus is on understanding and improving Secretariat-wide applications and processes. We excel in gathering and documenting requirements, analyzing data, and designing tailored solutions that address our unique business challenges.

We pride ourselves on being communication facilitators, bridging the gap between stakeholders to ensure everyone is aligned with our goals and objectives. Additionally, we conduct thorough risk assessments, enabling us to make informed and cost-effective decisions. Our team is committed to driving efficiency, informed decision-making, and process optimization, ultimately playing a pivotal role in supporting the work that is conducted across 11 agencies and the Mass Health system to provide services and programs for nearly 1 in every 3 Massachusetts residents.

The successful candidate will play a crucial role in the creation of technical documentation for new/existing IT applications, designing proposals and systems specifications, developing selection evaluation criteria based on identified IT product requirements, overseeing all phases of the project life cycle including requirements gathering, design and development activities, testing, implementation, and ongoing operations.

The Senior Business Analyst must have very strong communication and organizational skills, build trusting relationships with diverse groups, leverage those relationships to lead requirement gathering sessions with business stakeholders, and articulate business needs into technical specifications, clearly and successfully.

The primary work location for this role will be at 1 Enterprise Drive, Quincy, MA 02171. The work schedule for this position is Monday through Friday, 9:00 AM to 5:00 PM EST.

This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Schedules are subject to change based on the operational needs of the business.

• Work with an assigned Project Manager by participating in all phases of the project life cycle, including business requirements gathering and documenting
• Research existing application inventory for recommendations on like systems
• Facilitate group joint application design (JAD) sessions to obtain business requirements and create use cases
• Gather detailed business and technical requirements and participate in the definition of business rules and data standards
• Consult with managers to determine the role of the IT system in an organization
• Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile
• Devise ways to add new functionality to existing computer systems
• Design and develop new systems by choosing and configuring hardware and software
• Oversee the installation and configuration of new systems to customize them for the organization
• Help define business rules and data standards
• Prepare gap analysis deliverables and process flow diagrams
• Participate in defining best approaches and priorities to meet the needs of the business
• Perform research and create deliverables as required by assigned Project Manager
• Develop and implement test plans
• Participate in phase gate project management office reviews
• Provide clear and realistic timeline estimates to all stakeholders
• Assist in prioritization of requirements
• Support the development of end-user training materials and end-user documentation
• Guide business on scope and iterative development processes
• Utilize existing tools and processes to schedule reviews and code drops
• Prioritize work among multiple projects
• Provide ongoing operational support as needed

• Business Analysis, Project Management, IT Management or other related experience in an IT environment, preferably working with various applications or other similar applications
• Experience in business process modelling and reengineering
• Strong understanding and knowledge of software development life cycle (SDLC)
• Knowledge and familiarity with SQL
• Ability to understand customer requirements, normalize them against current standards, and present back a solution that fits the needs
• Self‑starter, capable of working in a fast‑paced environment
• Ability to work…