Infrastructure Lead

A Snapshot of Your Day

The user engagement professional works within the Partnering and Support department. This department ensures efficient & effective use of IT services and creates consistent end user communication to help Siemens Energy continuously improve its productivity in daily business, resulting in overall end user satisfaction and productivity improvements.

Based on the Value Center Infrastructure Governance, the user engagement professional is responsible to support local/country infrastructure topics and support global infrastructure rollouts.

In this role you are part of a global, international team of professionals while acting as the local/country “face of IT” to the user on every organizational level.

• As Country Support Lead for UK you are responsible for coordinating on core user support topics across the country. This responsibility includes managing onsite stocks for the country, maintaining the relationship with IT insiders, managing local communication to end users, follow‑up on unassigned incident tickets to the local support team and serving as SPOC for end users in case of complaints and escalations with regards to workplace IT related topics.
• The Country Support Lead is also the Single Point of Contact for Infrastructure related topics. As part of this responsibility you are supporting together with the colleagues in the UK team the delivery of global infrastructure projects and topics across the UK, including roll‑out support and coordination.
• On‑site delivery of end‑user focused device lifecycle management across UK including installation and set‑up of clients and smart‑mobiles for new starters, fault fixing and hardware‑refresh, fault investigations, applying fixes and/or device reinstallation as required, IT Asset Management & housekeeping, including disposal of client devices at the end of the device lifecycle, support with enrolment of mobile devices.
• On‑site delivery of second level IT technical helpdesk support to end users.
• Support in review of centrally provided user material, and assist with global end‑user communication.

• Languages:
  
  English proficiency level
• Customer focus with excellent communication skills
• Pro‑active team player, thinking across and outside boxes
• Relevant experience in previous roles

• Opportunities to work with a global team
• Opportunities to work on and lead a variety of innovative projects
• Medical benefits
• Remote/Flexible work
• Time off/Paid holidays and parental leave
• Continual learning through the Learn@Siemens‑Energy platform
• Access to a variety of employee resource groups

United Kingdom of Great Britain and Northern Ireland

Manchester

Hybrid (Remote/Office)

Siemens Energy Limited

EVP Global Functions

Digital Core

Full-time

Mid-level Professional