Technical Systems Manager

Overview

Technical Systems Manager (Data Science & Informatics Specialist
3) – Full Time | Permanent

Salary Range: $103,536 - $139,236 Annually

This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Travel may be required. The Washington State Department of Corrections is seeking a strategic leader to join the Information Technology team as a Technical Systems Manager.

The goal of this position is to oversee the technical infrastructure that supports the agency’s healthcare technology ecosystem, including system interfaces utilizing HL7 and FHIR standards, identity and access management, data integrations, security controls, and third-party application connectivity. Working in close partnership with the Health Services Division, Information Technology, and other key support areas, the Technical Systems Manager will provide expert information for the planning, implementation, stabilization, and ongoing management of the Washington State Department of Corrections’ Epic electronic health record (EHR) environment.

The candidate will serve as the technical leader for the Epic EHR project and the Health Care Management and Coordination System (HCMACS) program, applying advanced expertise as an Epic Technical Applications Manager to ensure the secure, reliable, and effective operation of critical healthcare systems. The Technical Systems Manager leads a team of technical analysts and system engineers, providing leadership, guidance, and accountability for the delivery of highly complex technical solutions.

The position serves as the principal liaison between the Department of Corrections, statewide information technology organizations, Epic technical teams, and external vendors to coordinate system integrations and resolve complex issues, ensuring the Epic platform remains resilient, compliant, and seamlessly integrated with existing technologies to deliver high-quality healthcare services across the correctional system.

Telework Details:
This position may be allocated for telework. If authorized, work may be performed from home or another offsite location within Washington using a reliable internet or cellular hotspot. Employees are expected to perform duties safely, protect state-issued equipment, and maintain confidentiality while working offsite. Onsite travel to a Department of Corrections facility or field office may be required as part of onboarding or business needs.

What We Offer highlights include comprehensive benefits and opportunities for work-life integration. See the Benefits section for details.

As a Data Science & Informatics Specialist 3, duties include:

• Planning, leading, and directing all technical work streams for DOC’s Epic implementation, including interface engine setup, security configuration, printing, and third-party system integration
• Managing a team of application analysts and other technical experts to ensure completion of related tasks
• Ascertaining business requirements, understanding and interpreting Epic and integrated systems, and serving as the expert for all technical aspects of the DOC Epic implementation
• Oversight of the configuration and deployment of Epic’s interoperability tools (Care Everywhere, FHIR APIs, Bridges, Interconnect)
• Using expert judgement and knowledge to ensure interoperability
• Collaborating with state infrastructure teams on network readiness, hardware provisioning, Citrix/VDI deployment, and printing architecture required for Epic operations
• Assessing and communicating the complexity of business and HCMACS Program requests
• Leading and directing work of business analysts, application analysts, testers, project managers, and end users to elicit requirements
• Managing readiness activities including workflow mapping, integration design, data conversion planning, training coordination, and environment build oversight
• Independently researching and recommending technical solutions to solve business problems and improve performance and quality of applications
• Partnering with HCMACS program Quality Assurance to ensure improvement recommendations are adopted and maintained throughout implementation and ongoing operations
• Coordinating integration of Epic with external systems such as laboratory systems, pharmacy platforms, health information exchanges (HIEs), claims processors, and institutional data warehouses
• Leading configuration and management of user roles, templates, and security classes in Epic
• Managing a team of technical application analysts, interface engineers, and security specialists in a matrix organization with direct reports and dotted line oversight

Required qualifications

• Five (5) or more years of experience with Epic technical environments, with hands-on experience implementing interfaces, security, and infrastructure components
• Current or former Epic certifications or proficiency in Bridges, Chronicles, Interconnect, Hyperspace…