RQSystem Support Technician; Remote environment

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Job Description:

Home entity M&C Digital Americas

Does the person manage a team? No

You’ll play a critical role in delivering reliable, real-world technology solutions across bp’s retail network, with opportunities to expand your skills in support, networking, cloud-connected systems, and large-scale deployments.

As a System Support Technician at bp, you will partner with Technology and Business team members to perform PC Support at the Travel Center Sites. You will play a critical role in ensuring systems are deployed ready for installation and production ready. This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, remote environment.

This role focuses on supporting imaging and break fix of both new and existing PCs, laptops, printers and other misc devices in use at the Sites. The System Support Technician will ensure all solutions meet business expectations and compliance standards.

• Staging, deploying, asset management and daily break-fix support of PCs and Laptops.
• Ability to provide operating system support, various business applications used in day-to-day site business environment.
• Ability to work in a team environment
• Ability to clearly communicate professionally with technical and nontechnical personnel
• Demonstrate professional behavior including language, actions, and attire
• Ability to troubleshoot and coordinate vendors to maintain low-voltage cabling (data, voice, and IT infrastructure)
• Advanced computer skills
• Intermediate networking skills
• Intermediate data infrastructure knowledge
• Ability to reliably access transportation for travel to office.

What you will need to be successful (experience and qualifications)

• Associate Degree or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
• Computer certifications from Comp Tia A+, Network+, Security+ are preferred
• Requires 6-8 years of experience supporting complex end user technologies.
• Ability to validate requirements and ensure alignment with business expectations
• Experience using Microsoft Office tools (Excel, Word, Teams, Visio)
• Demonstrable experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers
• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, Power Shell, Group Policies, Microsoft Office 365, Beyond Trust remote control software (Bomgar), and Service Now ticket management system is preferred
• Knowledge of building Images and scripting is desired
• Strong analytical, troubleshooting, and organizational skills
• Effective communication skills and ability to work with both technical and non-technical teams
• Ability to manage multiple priorities in a fast-paced environment
• Attention to detail and commitment to quality
• Problem-solving and critical thinking
• Strong collaboration and teamwork
• Continuous learning mindset

Desired

• Experience with Retail, C-store, Fueling and Restaurant POS systems and environments
• Ability to develop and write technical documentation
• Excellent self-organization and time management skills
• Ability to evaluate and test emerging technologies
• Experience with ticketing systems (Service Now, Jira, etc.)
• Knowledge of endpoint management tools (Intune, SCCM, etc.)
• Intermediate understanding of cybersecurity practices

Working Location

• Requires on-site daily work at Technology Service Center (TSC) Knoxville, TN and will require travel to sites up to 5% + (Not Hybrid)
• May require flexible hours or on-call support depending on business needs

Working Conditions / Physical Requirements

• System PC Support Technicians are technicians that primarily work in the Technology Support Center to stage new PCs and provide support for business requirements as needed.
• This position is in a conventional office and/or warehouse facility during normal business hours. In this role, the employee is continuously sitting and typing, frequently talking, and using eye and hand coordination and may also be required to climb or…