Onsite End User Computer Technician

Job Summary

This position will require onsite presence at our facility in the Detroit metro area.

The Technician, Computer, End User under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems. Performs level 2/3 triage and provides onsite support for Telecom, Systems, and Networking support. Works on moderately/highly complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software from the Qualfon software stack.

Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff.

Voluntary Self-Identification of Disability Form

• Install and configures personal computer hardware, software applications and peripherals
• Provides Sr Management/Executive support
• Technical escalation points for T2 team members
• Works independently with minimal supervision required
• Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
• Troubleshoot Windows 10, for common software and hardware related problems
• Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment

• Minimum 3 years experience as a personal computer technician supporting a large environment of users
• Proven ability to troubleshoot users’ issues remotely
• Proficient in MS Word, Excel, One Drive, and Teams
• Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling
• Expertise with remote support tools i.e., Bomgar
• 3 years’ experience with Citrix, Terminal Servers, or VMWare
• 3 years’ experience with VPN
• 3 years’ experience with hands-on Networking and Active Directory
• Advanced knowledge of personal computer hardware and peripherals

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.

We offer competitive pay and benefit packages along with many other perks:
Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs.