Desktop Support ENG

Responsibilities

• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
• Install, maintain, and troubleshoot all business applications effectively.
• Assist with design of desktop applications.
• Assist with design of wireless and network solutions.
• Create printer mappings for clinical systems.
• Escalate errors to hardware and software manufacturers as necessary.
• Manage user errors and requests through the IT/Facilities helpdesk ticketing system.
• Document daily tasks and create user documentation as needed.
• Track company assets through inventory database timely and accurately.
• Understand and demonstrate the main role of IT to help others do their job better, more efficiently, and more securely.
• Maintain a high level of customer satisfaction.
• Maintain confidentiality.

• High school diploma/GED or equivalent working knowledge preferred.

• 1-2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
• Must have at least intermediate skills with Microsoft Office Professional Suite.
• Healthcare IT Experience is preferred.

• Knowledge of Microsoft Office software.
• Knowledge of how to operate and troubleshoot computer equipment.
• Knowledge of Telephony systems programming, documentation, and process creation.
• Knowledge of asset and time management skills to assist the department.

• Skill in organizing tasks/work orders.
• Skill in using customer service skills in dealing with frustrated users.
• Skill in problem-solving.
• Skill in maintaining a safe operating environment.

• Ability to troubleshoot common desktop and user problems and develop resolution strategies.
• Ability to communicate effectively and in user-friendly terms verbally and in writing.
• Ability to be a team player with effective interpersonal skills.
• Ability to solve problems and work independently.

• Normal office environment.
• Some travel within the community.
• Must reside in an HOPCoCNS Service Desk supported market.
• Mostly remote work with some need to be on‑site.

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.

• HOPCo Mission, Vision, and Values must be read and signed.

Equal Opportunity Employer