End User Services Engineer; Intune MDM Perth

End User Services Engineer (Intune MDM) Perth

• Join a leading Managed Services Provider supporting tier‑one customers across diverse industries
• Learn and grow alongside a highly skilled and collaborative Service Desk team
• Hybrid role based in Osborne Park – work from home two days a week

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

As part of the End User Services team, you will be the first point of contact for technical support, remote troubleshooting, triage, resolution and escalating issues when required. The position will be based from our Osborne Park office and may require visiting customer sites within Perth at a future date. This position reports to the Service Desk Manager.

• Provide 1st and 2nd level technical support to customers, both remotely and onsite (including phone, email and live chat)
• Log all interactions and tickets in Service Now with accurate categorisation and clear documentation
• Take full ownership of tickets, ensuring timely updates, proactive communication and resolution in line with CBS procedures

• Diagnose and resolve hardware, software and application issues
• Respond promptly to support tickets and log incidents and service requests in the relevant ITSM tool
• Escalate complex issues to 3rd level support teams or external vendors when appropriate
• Perform administrative tasks including Active Directory, O365/Exchange, application deployment and SOE updates
• Adhere to CBS Service Desk processes, SLAs, escalation pathways and ticket quality standards

• Adhere to company Service Desk processes, SLAs, escalation pathways and ticket quality standards
• Support continuous improvement by updating documentation, sharing insights and contributing to process enhancements

This role requires a blend of strong customer service capability and solid technical foundations, with the confidence to operate in a fast‑paced managed services environment. Success in this position requires a genuine customer‑first mindset, a broad technical skill set and the ability to communicate clearly and professionally. You’ll need to be organised, detail‑oriented and proactive in your approach to problem‑solving. Flexibility and adaptability are essential, as the role involves supporting customers both remotely from the Service Desk and onsite at their premises.

• 1+ year experience in a Service Desk or similar IT support role
• 3+ years’ experience in a customer support environment
• Strong technical aptitude across Microsoft technologies as Windows 10/11, Office 365, Exchange troubleshooting, Azure fundamentals
• Hardware support in CPUs, RAM, motherboards, monitors, peripherals, printer setup and troubleshooting
• Exposure to ChromeOS support and Google Admin Console (highly desired)

Join a team that thrives on collaboration, continuous learning and genuine support from leaders and peers. We’ll help you grow your skills, build your career and stay challenged through the diverse and interesting work that comes with supporting a wide range of customers. When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

• Bonus Leave including Birthday leave,…