Sr Business System Analyst

Who We Are

Point
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Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point
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Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are.

We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point
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Health.

The Sr. BSA will lead the analysis of business processes, identify system requirements, and drive the implementation of technology solutions that align with strategic business objectives. This role requires strong leadership, analytical skills, and the ability to collaborate effectively across departments and senior management.

Key Responsibilities/Duties – what you will be doing (top five):

• Lead requirements gathering sessions with stakeholders to understand business objectives and translate them into system requirements.
• Analyze and document complex business processes and workflows, identifying areas for improvement and automation.
• Define and prioritize system enhancements and new features based on business needs and strategic goals.
• Collaborate with IT teams to design and develop solutions that meet business requirements, ensuring alignment with technical architecture and standards.
• Conduct feasibility studies, cost/benefit analyses, and risk assessments for proposed solutions.
• Manage the full lifecycle of projects from requirements gathering through to implementation and post-deployment support.
• Mentor and provide guidance to junior business systems analysts, fostering a collaborative and knowledge-sharing environment.
• Ensure compliance with regulatory requirements and best practices in systems development and implementation.
• Serve as a subject matter expert on business processes and systems, providing insights and recommendations to senior management.
• Other duties as assigned

• Required (minimum):
  Bachelor’s degree in business administration, Information Technology, Computer Science, or related field.
• Preferred:
  Master’s degree

• Required (minimum): 5-7 years of professional experience
• Preferred: 5-7 years of experience as a Business Systems Analyst, with at least 2 years in a senior or lead role.

• Proven track record of successfully leading complex projects and driving technology solutions within an organization.
• Strong analytical and problem‑solving skills with the ability to analyze data, identify trends, and make recommendations.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders and build consensus.
• In-depth knowledge of software development lifecycle (SDLC), Agile methodologies, and project management practices.
• Experience with business process modeling tools and techniques.
• Technical proficiency in systems analysis, database management, and enterprise software applications.
• Certification in Business Analysis (e.g., CBAP) or Project Management (e.g., PMP) is highly desirable.

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

The above statements are intended to describe the general nature and level of work being performed by employees…