Identity​/Access Management Analyst II

Job Overview

The IAM Analyst II is an experienced member of the Identity and Access Management team that reports directly to the IAM Manager. This role acts as a subject matter expert and escalation point for IAM-related issues and initiatives. The analyst will lead projects and initiatives that directly support the organization's zero trust architecture and regulatory compliance requirements. The IAM Analyst II will provide L2 support for relevant IAM issues submitted via the Service Now ticketing system.

• Assist with responsibilities of IAM Analyst I when necessary.
• Serve as L2 escalation point for IAM support, troubleshooting complex issues and providing guidance to junior team members.
• Implement identity controls and settings that align with policies and governance structure.
• Work closely with security leadership, teammates, and stakeholders to evaluate and implement access models that align with organizational risk posture.
• Ensure authorized access by investigating improper access, revoking access, reporting violations, monitoring information requests, ensuring consistent application of access principles, and recommending improvements.
• Perform system access audits and monitor system usage for policy compliance.
• Lead identity-related projects, including system integrations, RBAC/ABAC design, and automation initiatives.
• Design, implement, and maintain access certification campaigns, joiner/mover/leaver workflows, and privilege reviews.
• Collaborate with IT, HR, and application owners to define and maintain IAM policies and provisioning logic.
• Analyze and refine user roles and entitlements to improve security and simplify access requests.
• Represent the IAM team in cross-functional meetings, communicating effectively with business units and leadership.
• Conduct regular audits and reconcile entitlements to ensure appropriate access.
• Develop documentation for processes, standards, and runbooks.
• Identify opportunities for automation and efficiency improvements within IAM workflows.
• Support incident investigations involving identity misuse or inappropriate access.
• Collect key performance indicators and related operational metrics, and track SLAs used to validate success and identify future areas of improvement.
• Escalate issues when required.

• High School Diploma or Equivalent (required).
• Additional educational qualifications preferred:
  Bachelor's Degree in Information Technology, Business Administration/Management, Computer Sciences, or Healthcare Administration.
• 3-5 years of Identity and Access Management experience (required).
• Experience with scripting languages such as Python, Java, Power Shell, or Bash (preferred).

• Certified Information Security Manager (CISM) – ISACA (preferred).
• Certified Information Systems Security Professional (CISSP) – (ISC)² (preferred).
• Systems Security Certified Practitioner (SSCP) – (ISC)² (preferred).
• Certified Information Systems Auditor (CISA) – ISACA (preferred).
• CIAC Security Essentials, GSEC – Global Information Assurance Certification (preferred).

• Assess situations, seek multiple perspectives, and gather additional information to arrive at appropriate solutions.
• Listen effectively and articulate root causes to non‑technical customers.
• Recommend process improvements by reviewing current processes and using judgment and experience.
• Understand cybersecurity technologies, practices, and standards (e.g., NIST, ISO) and their relationship to IAM.
• Advanced experience with IAM technologies, including IGA platforms (e.g., Sailpoint), PAM (e.g., Cyber Ark), MFA, and SSO solutions.
• Proficient in identity lifecycle processes, RBAC design, and role engineering.
• Experience with Active Directory, Azure AD, and federated identity models.
• Deep understanding of identity, authentication, and access control.
• Administer IAM systems, access controls, security and risk management, and security governance fundamentals.
• Familiarity with regulatory requirements and laws such as HIPAA or PCI (preferred).
• Experience with NIST standards (preferred).
• Time management and task prioritization in fast‑paced environments.
• Strong written and oral communication skills across all organizational levels.
• Document procedures and processes effectively.

• May mentor or guide junior analysts.
• May lead work streams or initiatives, but does not have direct supervisory responsibilities.
• Remote work with high availability during business hours and participation in after‑hours on‑call rotation.
• Be available for onsite work as needed.