Product Manager - Global Services Technology Center

Are you a passionate Product Manager with a proven track record of delivering exceptional product support? Do you thrive in a fast-paced environment where innovation, cutting-edge AI solutions, and customer satisfaction are paramount? If so, we have an exciting opportunity for you! At Deloitte we’re not just building products; we’re building relationships and pioneering the next generation of intelligent, resilient systems.

We believe that exceptional product support is the cornerstone of a successful product lifecycle, and we’re looking for a driven individual to lead our product support and strategy. This isn’t just about resolving issues; it’s about proactively anticipating customer needs, leveraging AI agents to transform how we deliver value, shaping product development based on real‑world feedback, and fostering a culture of continuous improvement and operational excellence.

• Define and evolve product strategy, roadmap, and priorities for technology offerings that support global workforce, mobility, business travel, and remote working needs.
• Translate client, business, regulatory, risk, and control requirements into product requirements, user stories, and release plans.
• Partner with engineering, design, go‑to‑market, and subject matter teams to deliver cloud‑based, compliance‑focused, and intelligent product enhancements and new capabilities.
• Lead product lifecycle activities, including discovery, prioritization, testing, launch planning, incident management, root cause analysis, and performance monitoring.
• Support delivery of reporting, integration, and automation capabilities using AWS services, AI and machine learning tools, large language models, and structured data formats.

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or work streams
• Ability to manage and prioritize multiple tasks in a fast‑paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

At Deloitte Tax LLP, our Global Employer Services professionals help multinational clients develop programs, processes, and digital offerings to manage a global workforce and the compliance obligations arising from global mobility, business travel and remote working. People within our technology group come from a diverse background – they partner with our go‑to‑market teams and global clients to solve challenging problems and design experiences and products that anticipate what our Deloitte clients will want and solutions that keep them compliant with global and local regulations.

• Bachelor’s degree in Management Information Systems, business technology, Computer Science, Information Systems, Engineering, or a quantitative field
• 5+ years of experience in product strategy, product management, product development, or risk evaluation and control
• Proven experience translating business or regulatory requirements into product requirements, roadmaps, or release plans; working with cross‑functional teams that include technology, design, and business stakeholders; and using Agile or Scrum delivery methods and product lifecycle management tools
• Proven experience with Amazon Web Services (AWS), including EC2, Lambda, Glue, EMR, Cloud Watch, Redshift, and Aurora; artificial intelligence and machine learning frameworks; large language models; and autonomous agentic systems or intelligent automation solutions
• Proven experience with incident management, root cause analysis methodologies, resilience patterns, SQL Server Reporting Services (SSRS), Extensible Markup Language (XML), and JavaScript Object Notation (JSON); ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co‑locate in person 2-3 days per week
• One active accreditation in one of the following:
  • Licensed Certified Public Accountant (CPA) in state of practice or primary office, if eligible to…