Program Manager, Customer Migrations; Remote

Program Manager - Campus Migration

As a Program Manager in our Cengage School portfolio, you will play an essential role in ensuring the high-integrity planning and execution of platform migrations.

• Collaborate with Content & Portfolio, Marketing, Customer Success and Revenue Operations to gather all operational and customer-facing milestones and tasks to be tracked from inception to final delivery.
• Create unified schedules, manage dependencies, and track progress across multiple work streams (product data/setup, physical inventory, customer entitlements, content migration/product availability, technology releases).
• Drive communication on program health up and across the organization.
• Identify and communicate needs of the program to ensure it is set up for success, including the creation of a "playbook" that can be used as a template for all platform migrations.
• Serve as triage point for incoming requests from stakeholders, using internal networks to solve or elevate problems.

• 3-6 years of experience in project or program management.
• Solid ability to lead by influence; successfully deliver large projects and programs without having direct authority over teams.
• Tenacity and flexibility in problem solving, with awareness to know when to change direction based on the input and feedback of partners.
• Expert at facilitating high-functioning meetings, including leading productive conversations, and securing and documenting decisions efficiently.
• Ability to thrive in a fast-paced and ambiguous environment.
• Exceptional written and verbal communication skills.

The full base pay range for this position is provided. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. The bonus target amount is 15% Annual:
Individual Target $67,000.00 - $87,100.00 USD
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Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities during our job application process. If you are an applicant with a disability and require reasonable accommodation, please contact