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Remote Major Incident Management Specialist; MIM

Remote / Online - Candidates ideally in
Lakeville, Dakota County, Minnesota, 55044, USA
Listing for: Kentro Estelle iLab
Remote/Work from Home position
Listed on 2026-06-20
Job specializations:
  • IT/Tech
    IT Support, IT Consultant, Systems Analyst, Technical Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Position: Remote Major Incident Management Specialist (MIM)

Kentro Estelle iLab is seeking a Major Incident Management Support Specialist to join our dynamic team. This position involves providing technical expertise and support for IT services within the Department of Veterans Affairs, ensuring efficient incident management and resolution processes.

The role can be performed remotely and includes responsibilities such as mentoring junior team members and improving overall incident resolution strategies. Ideal candidates will have a Bachelor's degree in a technical field and extensive experience with Service Now and IT Incident Management.

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