Infrastructure Operations Engineer - Core Services

Infrastructure Operations Engineer
- Core Services

Location:

Canton, Massachusetts, United States (Hybrid). In this position, you’ll be based in the Canton, MA office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at

The Infrastructure Operations Engineer is responsible for the delivery, deployment, maintenance, support and optimisation of the core IT infrastructure. The role ensures that standard products and services are implemented efficiently and that systems remain reliable, secure, compliant and performant throughout their lifecycle.

Deployment & Delivery

• Deploy, configure, and automate infrastructure solutions aligned to approved architecture and standards
• Support project transitions into production and execute changes through governed processes

Maintenance & Support

• Monitor infrastructure to ensure availability, performance, and capacity
• Troubleshoot issues, perform root cause analysis, and implement preventative actions
• Manage patching, upgrades, and lifecycle activities
• Support incident, problem, and change management processes
• Maintain documentation, SOPs, and runbooks
• Collaborate with vendors and support disaster recovery planning and execution

Security & Compliance

• Enforce security best practices (patching, access control, system hardening)
• Ensure compliance with standards, policies, and audit requirements
• Support vulnerability management and security assessments

Success Measures

• Timely, compliant delivery of infrastructure deployments with increasing automation
• High availability and performance aligned to SLAs and operational standards