IT & Workplace Coordinator

Company Overview

AdCellerant is an award‑winning tech‑enabled services company that has brought Madison Avenue‑level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing.

• Serve as the first point of contact for employee technical support requests in our IT ticketing system.
• Provide first‑level troubleshooting and resolution for hardware (Mac OS), software, and basic network connectivity issues.
• Document all support requests and resolutions.
• Escalate complex technical issues to the appropriate personnel with detailed information.
• Contribute to the creation and maintenance of help desk knowledge base articles.
• Provide basic user training on common software and hardware.

• Assist with the setup and configuration of new workstations and equipment.
• Configure, distribute, and support employee laptops (Mac Book).
• Assist with the maintenance of IT equipment inventory.
• Ensure that updated signatures for laptops, software, and network devices are current and applied within documented timelines.
• Manage Apple devices including device enrollment, app deployment, and basic configuration.
• Deploy basic mobile device management tasks and troubleshooting.

• Assist users with account setup, password resets, and access management within Google Workspace and other systems.
• Assist with user management across third‑party platforms: granting access, troubleshooting issues, removing access, and compiling user reports.

• Monitor office activity and provision access (program office badges, answer phone calls to grant office access, greet office visitors, etc.).
• Manage shipping from the office (employee equipment, marketing materials, etc.).
• Point of contact for office maintenance and vendors.
• Collaborate closely with the People Ops team to ensure an excellent employee experience.
• Follow all People Ops systems and procedures, and help develop new efficiencies.

• Follow IT procedures and security protocols.
• Create clear, concise, informative, and friendly announcements to the company as needed.
• Perform tasks effectively within given time frames.
• Maintain confidentiality of sensitive employee information and security operations.
• Perform other IT/admin tasks as needed. Specifics of this role will continue to evolve.
• In‑office presence required.

• Exercise a high level of sound decision‑making.
• Work independently and prioritize effectively.
• Demonstrate ownership over assigned tasks.
• Exceptional written, verbal, and interpersonal communication skills.
• Experience with technology platforms and ability to quickly learn new systems.
• Highly organized.
• Ability to act with discretion and good judgment when handling or disseminating sensitive, confidential, or proprietary information.
• Excellent organizational and time‑management skills with the ability to manage administrative and technical tasks effectively.
• Strong problem‑solving skills and the ability to diagnose and resolve basic technical issues.
• Currently legally authorized to work in the United States on a full‑time basis.

This role is required to be located near our Denver, CO office, reporting to the office 4 days per week. Team members must live and work in the United States (territories excluded) and have access to reliable, high‑speed internet.

• Non‑exempt.
• Hourly rate: $26.44 – $31.25, depending on experience.
• Annual equivalent:
  Approximately $55,000 – $65,000.

• Paid vacation, holidays, and sick days.
• Health/dental/vision benefits.
• 401k retirement plan and company match contribution.
• Generous paid parental leave.
• Wellness Program.
• Work from home flexibility.
• Denver, CO headquarters available for hybrid work with in‑office perks.

AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race,…