IT and Operations Support Specialist

Description

Under moderate supervision, develops, executes and maintains processes and automated solutions to ensure operational effectiveness and continual improvement. Analyzes moderate to high complexity technical and business problems using intermediate knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity. Responsibility for a variety of operational activities that may include vendor support, reporting, tool administration, systems access, financial processes, regulatory, compliance and attestation activities, monthly releases including readiness, and communications.

The candidate can work from anywhere in the U.S. and will need to report to a Liberty Mutual office twice a month, provided there is an office within 50 miles.

• Application Support and Troubleshooting:
  Provide timely and effective support for a range of business applications, diagnosing and resolving issues to minimize downtime and disruption. This involves analyzing problem symptoms, identifying root causes, and implementing appropriate solutions.
• Operational Process Optimization:
  Collaborate with business teams to understand operational workflows and identify opportunities for system enhancements or process improvements that can increase efficiency and user satisfaction. You will act as a liaison, translating business requirements into technical specifications.
• Communication and
  
  Collaboration:
  
  Effectively communicate with end-users, IT teams, and other stakeholders to provide updates, gather information, and facilitate problem resolution. Your strong negotiation and collaboration skills will be essential in navigating complex issues and achieving consensus.
• Analysis and Reporting:
  Utilize analytical skills to monitor application performance, identify trends, and contribute to the development of reports that inform decision-making. You will assess the impact of changes and ensure that systems align with business objectives.

• Related moderate business operations and/or systems knowledge
• Moderate understanding of IT concepts and processes
• Requires moderate communication, negotiation, collaboration, and analytical skills
• Competencies typically acquired through a Bachelor’s degree or equivalent experience/training and 3 years of relevant experience

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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