Specialist, Service Management

Specialist, Service Management

Description:

This role aligns to industry level titles such as Systems Engineer or Systems Administrator

Location:

US, Remote

Pearson Virtual Schools (PVS), is hiring a Specialist, Service Management, who will join our School IT Services team to support and continuously improve large-scale K-12 Connections Academy school IT environments with a strong emphasis on Google Workspace for Education and Device Management
, alongside Microsoft Cloud and Identity Services
. This is a hands-on advanced-level role responsible for designing, implementing, administering, and supporting services across multiple environments, including but not limited to,
Google Workspace
, Microsoft Azure
, Microsoft Entra ,
Microsoft Endpoint Manager and on-premises Active Directory
.

Work Model: Remote (approximately 95% work from home) with occasional in-person support (approximately 5%) for events, school/customer visits, or office-based needs

You will help operate and evolve a hybrid Google + Microsoft education ecosystem supporting a large user and device footprint (
65,000+ devices, 100,000+ users across 40+
schools and growing). Your work will directly improve platform stability, security posture, and overall end-user experience for school staff and students.

• Administer and support Google Workspace for Education services, including all core apps, additional Google services and 3rd party apps, associated policies, and account management.
• Troubleshoot complex Google Workspace issues end-to-end and serve as an escalation point.
• Maintain and monitor services connected to and/or supporting Google Workspace (e.g.,
  GCDS, Better Cloud, Bark for Schools where applicable)
• Develop and maintain configuration documentation for Google Workspace environment. Assist in the creation of training guides and review communications for support teams and schools.
• Review and act on necessary alerts. Stay up to date with Google’s best practices for security and make suggestions to improve the environment as needed.
• Be a member of the Google community in order to stay knowledgeable of new features and changes that would impact our Google Workspace environments or add value to our schools.

• Administer and support Azure services, including identity and access management in Microsoft Entra .
• Build, maintain, and improve Azure infrastructure (e.g.,
  Virtual Machines
  , Virtual Networks
  ) with reliability, performance, and cost awareness.
• Implement and maintain security best practices aligned to policy, including access controls and secure configuration standards.
• Contribute to modernization initiatives, including server upgrades, patching, and monitoring.
• Maintain and monitor services connected to and/or supporting Microsoft Cloud (e.g.,
  Entra Connect
  ).
• Monitor platform health, troubleshoot service incidents, and drive root‑cause remediation.

• Maintain Google Workspace ChromeOS environment for device deployment, configuration, compliance and policy.
• Administer Microsoft Endpoint Manager for Windows device deployment, configuration, compliance, and lifecycle management.
• Manage, monitor and troubleshoot user devices which include Windows OS, ChromeOS and ChromeOS Flex environments.
• Develop and maintain configuration baselines, deployment profiles, and operational runbooks for consistent device management at scale.
• Implement and maintain software packages and configurations across large‑scale multi‑device environments via Intune or ChromeOS Management
  .

• Administer and troubleshoot on-premises Active Directory (Users & Computers, Group Policy, Sites and Services, Domains and Trusts).
• Support, monitor and maintain domain controllers, including all Active Directory services, replication integrity, patching, backup/recovery, and security compliance.
• Maintain core services as applicable, including DNS/DHCP
  , file/print, web services, and other Windows workloads.
• Support hybrid connectivity, tools (e.g.,
  ADManager Plus
  , ADSelfService Plus
  ) and operational processes spanning on‑premises and cloud environments.