IT Generalist

THE POSITION

Are you interested in technology and enjoy working with others? The Pennsylvania Treasury Department’s Bureau of Information Technology Solutions is looking for an IT Generalist to join the team. In this role, you help support the systems that handle important payments for people across the state. If you like solving problems, testing systems, and keeping important applications running, this is the perfect job for you.

Join our team that values new ideas, teamwork, and quality. Apply today and help us make a difference!

This position provides technical support for Treasury’s OnBase systems and various custom applications that are used across the agency. Your work helps ensure payment processes, system functions, and digital operations run smoothly and reliably. As an IT Generalist 1, you will perform the following duties:

• System Monitoring:
  Track daily system activity to confirm accurate file intake and workflow execution
• Issue Troubleshooting:
  Diagnose production issues, document findings, and respond to user calls and tickets
• Software Testing:
  Test system software, analyze outputs, and create test plans with business users
• Template Management:
  Update letter and check templates and support system upgrades
• User Support:
  Assist staff with questions, provide guidance, and ensure effective use of technology resources
• Continuity
  
  Activities:
  
  Participate in training and exercises that support operational readiness

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday – Friday, with a 60-minute lunch.
• Telework:
  You may have the opportunity to work from home (telework) part-time, up to 2 days per week. You will be required to report in-office 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
  
  The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:
  In some cases, the starting salary may be non‑negotiable.

• One year as an Information Technology Trainee or Information Technology Technician; or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate degree in any information technology field; or
• An equivalent combination of experience and training

• You must have experience using Microsoft computer applications such as Word, Excel, and Outlook, as well as experience with troubleshooting techniques in Microsoft Windows environment.
• You must have experience prioritizing tasks, managing multiple responsibilities, and meeting deadlines effectively and in assigned time frames.
• You must have experience in creating and executing test plans for various custom applications.
• You must be able to perform essential job functions.

• Experience with OnBase workplace and related functions
• Experience testing, troubleshooting, and identifying reported problems with application processes

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.