Specialist, Process Improvement, AI

Campbell Oil Company Process Improvement & AI Specialist Delco, NCJoin us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.

POSITION OVERVIEW The Process Improvement & AI Specialist works closely with business leaders to identify opportunities to improve processes, increase efficiency, and enhance overall performance. This role combines continuous improvement practices with the practical use of AI and automation tools to streamline operations and modernize workflows. The individual helps translate business challenges into actionable solutions and supports implementation from concept through execution.

A detailed

Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

BENEFITS OVERVIEW Family first atmosphere

Benefits to fit your needs:
Medical, Dental, Vision, Life, Disability, 401k Competitive Total Compensation Plans with 401k match

Paid time off in your first year

Team first environment

Paid Gym Memberships Remote work in select roles

Monthly teambuilding exercises

Everyday Pay if needed

Flexible Schedules for attending family events

Professional Training Advancement opportunities

Leadership Training ESSENTIAL JOB FUNCTIONS Business Collaboration Partner with leaders across departments to understand operational challenges

Facilitate discussions to uncover inefficiencies and root causes

Help prioritize initiatives based on impact and feasibility

Act as a bridge between operations, IT, and leadership

Process Improvement Map current-state workflows using standard tools

Identify bottlenecks, redundancies, and manual tasks

Design and implement improved future-state processes

Apply Lean and continuous improvement principles

Measure results including time savings, cost reduction, and quality improvements AI & Automation Evaluate processes for automation or AI opportunities

Support selection and testing of tools (AI, RPA, workflow systems)
Assist with implementation and scaling of successful solutions

Ensure solutions are practical, user-friendly, and deliver ROIProject & Change Management Track multiple initiatives and maintain project visibility

Coordinate with cross-functional teams

Support communication plans and training efforts

Drive adoption of new processes and tools

Data & Performance Tracking Use data to identify trends and improvement opportunities

Create dashboards and simple reporting

Define and track KPIsSupport data-driven decision making

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Qualifications Bachelor’s degree required3–7 years relevant experience

Exposure to process improvement or operations roles

Experience with AI or automation tools preferred

Skills & Competencies Strong analytical and problem-solving skills

Understanding of process improvement frameworks

Strong communication and stakeholder engagement

Comfortable working across teams

Curiosity and interest in new technologies

Key Success Metrics Number of completed improvement initiatives

Measured cost savings and efficiency gains

Adoption of new processes and tools

Positive feedback from stakeholders

Preferred Tools & Technology Microsoft Excel (advanced)
Power BI or other reporting tools

Process mapping tools (Visio, Lucidchart)
Automation tools (RPA, workflow systems)
AI tools (Copilot, ChatGPT, etc.)PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment, and dial the telephone. They are regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and lift up to 30 lbs. General office setting with site field work expected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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