Program Manager, Customer Migrations; Remote

What you’ll do here:

• Collaborate with Content & Portfolio, Marketing, Customer Success and Revenue Operations to gather all operational and customer-facing milestones and tasks to be tracked from inception to final delivery
• Create unified schedules, manage dependencies, and track progress across multiple work streams – product data/setup, physical inventory, customer entitlements, content migration/product availability, technology releases
• Drive communication on program health up and across the organization
• Identify and communicate needs of the program to ensure it is set up for success, including the creation of a "playbook" that can be used as a template for all platform migrations
• Serve as triage point for incoming requests from stakeholders, using internal networks to solve or elevate problems

• 3-6 years of experience in project or program management
• Solid ability to lead by influence; e.g., successfully deliver large projects and programs without having direct authority over teams
• Tenacity and flexibility in problem solving, with the awareness to know how and when to change direction based on the input and feedback of partners
• Expert at facilitating high-functioning meetings, including leading productive conversations, and securing and documenting decisions efficiently
• Ability to thrive in a fast-paced and ambiguous environment
• Exceptional written and verbal communication skills

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees.  () to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.

15% Annual:
Individual Target

$67,000.00 - $87,100.00 USD