CAPPS HR/PY Operations & Support Lead; Remote Job Austin Texas USA,IT/Tech

Position: CAPPS HR/PY Operations & Support Lead (Remote)
Job Title: CAPPS HR/PY Operations & Support Lead (Remote)

Location: Austin, TX

Duration: 12 Months with possible extension

The Client Work includes, but is not limited to, the following:

Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
Provides first-line Level 2 support for the most complex, high-profile agencies with statutory service requirements. Those duties include, but are not limited to:
- Intake assessment.
- Service request review and initial analysis to determine appropriate triage level.
- Advanced troubleshooting
- Diagnose and resolve issues related to system configuration, data inconsistencies, workflows, and module-specific problems.
- Reproduce user errors, analyze logs, and investigate database-level or integration-level issues.
- Configuration and System Adjustments
- Make moderate-to-advanced ERP configuration changes that require deeper system knowledge.
- Validate that configurations follow business requirements and don't break existing processes.
- Incident Escalation and Coordination
- Perform safe data updates or corrections when allowed (e.g., fixing stuck transactions, adjusting master data, clearing queues).
- Maintain data integrity and follow change-control procedures.
- Integration and Interface Support
- Investigate issues involving interfaces, APIs, imports/exports, or middleware.
- Work with Managed Services the Client IT to diagnose failures between ERP and other systems and tools.
- System Monitoring and Performance Support
- Review system logs, performance metrics, batch jobs, and scheduled tasks.
- Identify patterns and recurring issues; recommend improvements.
- Provide assistance and guidance to junior CAPPS Service Desk analysts.

- Coordination with the submitting agency to ensure their Level 1 or Delegated Administration duties are being handled as expected.
Responsible for functional CAPPS HR/PY tower expertise as it relates to the high-profile agencies, including, but not limited to:
- Workforce Administration
- Payroll Interface
- Commitment Accounting
- Time and Labor
- TAM/CG
- HR Security Set-up and row-level security
- Interpret and apply state statutes, HR policies, and labor regulations
Responsible for ensuring CAPPS adheres to the Family Medical Leave Act (FMLA).
Responsible for providing functional support for the CAPPS HR/PY applications and shall be a point of contact for CAPPS agencies as applicable.
Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, People Soft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
Responsible for technical skillsets for applicable tools, including, but not limited to:
- Understanding Application Designer (records, fields, pages, components)
- Integration Broker (Web Services, REST/SOAP Integrations)
- SQR and BI Publisher report customization
- SQL Proficiency
- Understanding of People Soft security, inclusive of the State of Texas multitenancy requirements
- Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
Responsible for tools and environment knowledge, including, but not limited to:
- PUM (People Soft Update Manager) and Change Assistant
- Fluid UI changes and page navigation
- Lifecycle management and selective adoption
- Elasticsearch/Search Framework
- Data migration and compare reports
Responsible for cross-functional collaboration, including, but not limited to:
- Strong problem-solving and troubleshooting
- Ability to interpret the State of Texas HR policies into system configuration and code modifications
- Requirements gathering for applicable break/fix or system enhancements
- Documentation and testing (UAT, regression testing)
- Incident management in systems like Service Now and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
- Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
- Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
- Providing structured cross-training to support junior analyst capability growth.
- Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
Responsible for project-level coordination and participation, including, but not limited to:
Expansions that include additional module implementations or enhancements for agencies
Cyclic processes such as fiscal year-end, calendar year-end, 1095-C creation and distribution, State of Texas legislative changes, federal mandates, and third-party integrations.
Performs all duties following the Client processes, policies, and procedures within project scope and on schedule in accordance with…

CAPPS HR​/PY Operations & Support Lead; Remote

CAPPS HR/PY Operations & Support Lead; Remote