Senior Digital Experience Program Manager; Corporate Web

Position: Senior Digital Experience Program Manager (Corporate Web)
locations

Indiana, USAUnited Statestime type

Full time posted on Posted 2 Days Agojob requisition idJR
111402

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview :

Drive the strategy and execution of a global digital experience platform that directly shapes how customers discover, evaluate, and engage with Genesys. This role owns the evolution of the corporate website as a high-impact business channel, influencing customer journeys, pipeline generation, and brand perception  Genesys, we are advancing customer experience through AI-powered innovation and human-centered design, and this position plays a central role in bringing that vision to life across digital touchpoints.

You will lead enterprise-wide web transformation initiatives, partnering with senior stakeholders to align strategy, governance, and execution. This is an opportunity to influence how millions of users interact with our platform while building scalable systems that drive measurable business outcomes and long-term growth.

Key Responsibilities:

Own end-to-end delivery of enterprise web programs that improve customer journeys, increase conversion rates, and drive measurable business impact

Lead integrated roadmap planning across multiple initiatives, ensuring alignment with marketing, product, and corporate strategy

Drive cross-functional alignment between SEO, UX, content, analytics, engineering, and marketing teams to deliver cohesive digital experiences

Establish and scale governance frameworks that improve prioritization, reduce delivery friction, and accelerate time to market

Identify and mitigate program risks, dependencies, and resource constraints to maintain predictable delivery and high-quality outcomes

Influence executive stakeholders through clear communication of program health, milestones, risks, and business impact

Apply Agile methodologies to improve delivery efficiency, team performance, and operational scalability

Leverage analytics and user behavior insights to continuously optimize website performance, engagement, and conversion outcomes

Champion best practices in accessibility, SEO, performance, and user experience across all web initiatives

Build scalable operating models and workflows that support long-term digital growth and enterprise-level execution

Required Qualifications:

7+ years of experience in web program management, digital program management, or web operations within complex enterprise environments

Proven experience leading large-scale website redesigns, digital transformation initiatives, or enterprise web optimization programs

Strong understanding of Agile methodologies, Scrum practices, and program governance frameworks

Demonstrated ability to manage multiple concurrent programs with cross-functional dependencies and executive visibility

Experience partnering with marketing, product, engineering, and analytics teams to deliver integrated digital experiences

Strong expertise in roadmap planning, stakeholder alignment, risk management, and executive communication

Familiarity with web technologies, CMS platforms, and digital marketing operations

Experience using project management tools such as Jira, Asana, , or Confluence Strong analytical, organizational, and problem-solving capabilities

Excellent written, verbal, and presentation skills

Preferred Qualifications:

Experience supporting enterprise SaaS or technology company websites at global scale

Knowledge of SEO, web analytics, conversion optimization, accessibility, and customer experience best practices

Experience working with CMS platforms such as Adobe Experience Manager, Word Press, or Contentful Familiarity with analytics and optimization tools such as Google Analytics, Adobe Analytics, Looker, Tableau, Content Square, or OptimizelyPMP, Agile, Scrum, or SAFe certifications

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$ - $Benefits:

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

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