Desktop Support Engineer; Dispatch/Part-Time
Carlsbad, San Diego County, California, 92002, USA
Listed on 2026-06-21
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location
:
Carlsbad, California USA (On-site)
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred
Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time Role) based in Carlsbad, California, USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignment and coordinating service requests. You’ll serve as the go‑to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.
Key Responsibilities- Deliver on-site and remote support for hardware, software, and infrastructure at branch locations
- Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services
- Support and maintain in-house and third‑party software, including market data applications
- Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams
- Maintain accurate ticketing records, documentation, and ensure compliance with IT policies
- Assist with home office setup and remote work support (firm‑issued or personal laptops and virtual machines)
- Participate in after‑hours and weekend on‑call rotation
- Stay updated on new technologies and internal tools
- Minimum of 3 years of field support experience, preferably in a branch environment
- Experience supporting financial services clients is highly desirable
- Bachelor’s degree or equivalent practical experience (3 years of progressive experience may be considered equivalent to 1 year of education)
- Strong troubleshooting skills with the ability to manage multiple tasks under pressure
- Familiarity with Microsoft Office Suite and general enterprise IT tools
- Excellent communication and interpersonal skills
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