Computer Operator

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Computer Operator Working Title Computer Support Specialist Position #
A00735 Department Information and Technology Services

Arkansas State University Information and Technology Services department is seeking a skilled and reliable Computer Support Specialist to join our team. The successful candidate will be responsible for a wide range of tasks related to computer support for the university. This position is governed by state and federal laws and agency/institution policy. This role requires the ability to work independently and as part of a team, troubleshoot and solve complex issues, and deliver high-quality work within tight deadlines.

• Assists users with questions and problems relating to a particular area including hardware, software, and network workstations
• Assist the Computer User Support Assistant Manager in planning and implementing strategies to better communicate.
• Coordinate daily customer service operations (e.g., emails, calls, after hours tickets)
• Monitor and maintain IT Support services website
• Candidates should be natural problem solvers who continuously strive to provide excellent customer service
• Motivate staff to perform their best and demonstrate positive behavior
• Support new and existing staff
• Utilize training programs and techniques.
• Communicate with clients and evaluate their needs
• Create reports, analyze, and interpret data.
• Demonstrate reliability and dependability as this position is essential to our organization
• Must demonstrate the ability to learn quickly and adapt to new and changing environments along with the willingness to take on additional responsibilities
• Make sure to adhere to company’s policies and guidelines.
• Act as our service representative and set an example for our staff
• Assist with our IT Support Services if needed.
• Answer the help‑desk phone, email and student app when needed.
• Provide prompt and helpful feedback to individuals requesting assistance
• Maintain the helpdesk Knowledgebase
• Prepare help desk data reports as required or assigned
• Other duties as assigned

• Exceptional knowledge of computer systems and hardware.
• Deep‑Seated experience with desktop operating systems.
• Strong verbal and written communication and documentation skills.
• Ability to understand and analyze computer system problems or errors to be able to troubleshoot.
• Demonstrate strong organizational skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly to better assist our campus community.
• Ability to present ideas in a user‑friendly language to non‑technical staff and end users.
• Keen attention to detail, multi‑tasking, highly self‑motivated.
• Analytical and problem‑solving abilities.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Experience working in a team‑oriented, collaborative environment.
• Proven track record of strong partnering skills with both internal and external partners.

• Monday - Friday 8:00 a.m.
  
  - 5:00 p.m.
• Possible remote work opportunities
• Additional hours as requested and/or needed
• Regular and reliable attendance

The formal education equivalent of an earned Bachelor’s Degree in computer science, computer applications, or a related field.

Other job‑related education and/or experience may be substituted for all or part of these basic requirements upon approval of the qualifications review committee.