IT Support Specialist

IT Support Specialist I

My client located in Edinburg, TX is in need of an IT Support Specialist I. This is a hybrid contract-to-hire opportunity. Must be willing to work remotely on Saturday mornings.

Our client is a well-established financial services organization serving communities throughout South Texas. The organization operates multiple branch locations and is known for providing a stable work environment, strong employee tenure, and opportunities for career growth. This position offers the opportunity to join a collaborative IT team supporting approximately 130 employees across multiple locations.

• Serve as the primary responder for IT Service Desk tickets and end-user support requests.
• Troubleshoot and resolve first-level technical issues including password resets, email issues, website access concerns, and general desktop support.
• Monitor, prioritize, and complete service requests in a timely manner.
• Escalate complex technical issues to the IT Manager while providing updates on ticket status.
• Install, configure, maintain, and troubleshoot desktop computers, printers, terminals, and related hardware.
• Install and support end-user software applications.
• Provide support within a Microsoft Office 365 environment including Outlook and Active Directory.
• Assist users with network access, data backup procedures, and general connectivity issues.
• Assist with physical inventory management and tracking of IT equipment across branch locations.
• Support approximately 130 employees located across nine facilities.
• Collaborate closely with other IT team members to resolve technical issues and support business operations.
• Maintain accurate documentation and records related to service requests and equipment inventory.
• Ensure compliance with company policies, procedures, privacy requirements, and security standards.
• Complete additional projects and duties as assigned.

• Associate degree in Information Technology or related field preferred.
• 2 to 5 years of help desk, desktop support, technical support, or related IT experience.
• Experience troubleshooting Windows-based desktop hardware and software.
• Experience supporting Microsoft Office 365, Outlook, and Active Directory environments.
• Familiarity with basic Microsoft cloud technologies.
• Experience working within a ticketing or help desk environment.
• Strong customer service and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to support end users with varying levels of technical knowledge.
• Ability to work effectively within a collaborative team environment.
• Ability to lift and move equipment weighing up to 30 pounds.
• Must be able to work the required hybrid schedule, including remote Saturday support.

• Contract-to-hire opportunity with long-term growth potential.
• Hybrid work schedule.
• Company-provided laptop, accessories, and connectivity equipment for remote work.
• Exposure to a wide variety of IT support functions within a collaborative team environment.
• Opportunity to gain experience supporting multiple branch locations and users.
• Stable organization with strong employee retention.