Desktop Support Engineer Arlington,Virginia

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. For more information, visit

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location
:
Arlington, Virginia, USA (On-site)

Contract Type: Independent Contractor / (1-Year Contract )

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

Axiom Technologies is seeking an experienced Desktop Support Engineer (Full Time) based in Arlington, Virginia
. This full-time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing the assignment and coordination of service requests.

You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.

• Deliver on-site and remote support for hardware, software, and infrastructure at branch locations
• Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services
• Support and maintain in-house and third-party software, including market data applications
• Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams
• Maintain accurate ticketing records, documentation, and ensure compliance with IT policies
• Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines)
• Participate in after-hours and weekend on-call rotation
• Stay updated on new technologies and internal tools

• 3+ years of strong experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues and addressing them without impacting hardware warranty or customer security compliance requirements
• Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
• Escalate issues as appropriate and act as a technical escalation for the end user
• Maintain a high level of customer satisfaction
• Comply with the desktop group practices and procedures
• Update Service Now and other data repositories (e.g. knowledge base) as appropriate in a timely manner
• Identify technical and process issues and recommend improvements
• Achieve target ticket volumes and ticket resolution levels
• Responsible for compliance with applicable corporate policies and procedures
• Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
• Follows the processes and practices established for the group
• Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
• Perform intermediate-to-advanced IMAC (installs, moves, adds, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS devices
• Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
• Handle software installation/support/upgrades
• Provide 1st/2nd level Help Desk support
• Perform basic LAN and internetworking-related activities
• Have strong internetworking and troubleshooting skills
• Have A+ certification & at least one certification from either Cisco or Microsoft
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
• Must be a self-starter and can manage multiple tasks
• Exceptional customer service skills
• Good communication skills
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules
• High-level skill set
• Outstanding people skills
• Self-starter, needs to be able to work on his/her own
• Proficient in Windows 10 & 11 and Office Suite/O365

Interested candidates are invited to send their resumes to:

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Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? *