System Support Technician

Mission-Critical Support

The System Support Technician is the go-to force for Tier 1-2 technology support, keeping teammates productive across hardware, software, and core enterprise systems. This role exists to restore service fast, elevate the user experience, and strengthen reliable IT operations.

Key responsibilities include owning incidents and service requests end-to-end; diagnosing issues across desktops, laptops, printers, Microsoft 365, connectivity, VPN, and business apps; escalating complex problems and tracking them through closure; provisioning and maintaining accounts/access in Active Directory / Entra ; supporting onboarding/offboarding with secure access changes; assisting with endpoint management via Intune/Autopilot; monitoring scheduled processes and file transfers; performing backups/restores and retransmissions;

and contributing to security, audit evidence, and PCI DSS-aligned controls.

This is a hybrid role with 4 days in-office.

• 3-4 years IT support experience — Associate's degree required (Bachelor's preferred)
• Strong troubleshooting, documentation, and customer-focused communication
• Familiarity with Windows 10/11, ITSM tools (e.g., Sys Aid), Defender/Crowd Strike, Bit Locker, MFA, TCP/IP

You start with a quick scan of the ticket queue and system alerts, then jump into a mix of fast wins and deeper investigations—keeping stakeholders updated as you go. Midday might include coordinating with a vendor, validating a file transfer, or double-checking access changes before they go live. Between requests, you tighten documentation, capture audit-ready notes, and look for small automation opportunities that shave minutes off repeat tasks.

With work-from-home flexibility, you stay connected through crisp chats and calls, closing the day by confirming nothing urgent is left hanging—and that tomorrow's onboarding or maintenance work is already set up for a smooth launch.

Medical, Dental, and Vision coverage; 401(k);
Life Insurance;
Health Savings Account (HSA); and Paid Time Off (PTO).

Ready to keep systems humming and users winning? Apply today.