ServiceNow Technical Lead | Phoenix AZ; Remote, PT​/MT | Arizona State Agency t

Service Now Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire

Remote position available for candidates in the Pacific or Mountain time zones.

Pay Rate: up to $54.00/hr (W2)

Duration: 1 year, contract-to-hire

• 5+ years of hands‑on Service Now experience in a technical role (developer, architect, or technical lead), not just using Service Now as a ticketing tool.
• Located in a Pacific or Mountain time zone. Candidates outside PT/MT will not be considered.
• Eligible for full‑time conversion. No visa sponsorship available.
• City and state must appear on your resume.

An Arizona state agency is building "AtoZ Arizona," a centralized citizen‑services portal on Service Now. The Service Now Technical Lead will serve as the primary technical owner of the platform implementation, working alongside an implementation vendor and overseeing all Service Now development and technical decisions.

• Serve as primary technical owner of the Service Now implementation, ensuring quality, performance, and scalability.
• Own and manage the Service Now technical backlog in Jira (enhancements, bugs, maintenance, modernization).
• Review and validate solution architecture, workflows, and technical decisions from vendor development teams.
• Provide hands‑on configuration/development support to troubleshoot and validate platform behavior.
• Translate business priorities into technical stories, acceptance criteria, and execution plans.
• Lead platform upgrade planning, release cycles, and modernization efforts.
• Ensure compliance with accessibility, security, and state technology standards.

• 5+ years Service Now experience in a technical role (developer, architect, or technical lead).
• Strong Service Now architecture, configuration, workflows, scripting, and platform best practices knowledge.
• Ability to translate business requirements into technical stories and execution plans (must be evident on resume).
• Experience overseeing vendor development teams or external technical partners.
• Strong communication with technical and non‑technical stakeholders.

• Service Now Public Sector Digital Services (PSDS) experience – case management, constituent engagement, public‑sector workflows.
• Hands‑on with Notifications, Catalog Items, Flow Designer, Integration Hub.
• Integrations and identity concepts: SSO, OIDC, SAML; API fundamentals: JSON, REST.
• Government / public‑sector / regulated‑environment experience.

Reply with your resume showing your current city and state, and a brief note on your hands‑on Service Now technical/development experience.

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