Network Engineer

Description

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

The Network Engineer supports enterprise and store network technologies across Bath & Body Works’ retail environment, owning day-to-day operations and driving incident resolution through root‑cause analysis. This role supports network changes and store initiatives in partnership with vendors and multi‑functional teams, and assists Senior Engineers and Tech Leads on projects while contributing to documentation and standards.

• Provide 2nd-level support for store and enterprise network incidents; troubleshoot, perform root‑cause analysis, and drive issues to resolution.
• Monitor network health, triage alerts, tune thresholds, and use trends/logs/packet captures to improve detection and reduce repeat incidents.
• Own tickets and requests end-to-end (prioritization, stakeholder updates, and coordinated escalation to senior engineers/vendors) to meet SLAs.
• Participate in on‑call rotation (2 weeks on 5 weeks off, 24x7 coverage).

• Implement and support LAN/WAN/Wi‑Fi for new store openings, remodels, and upgrades, including change planning, validation, and post‑cutover support.
• Support site readiness and provisioning activities (broadband/circuits, IP assignments, SIM activations) with vendors and general contractors.
• Maintain network documentation and monitoring (inventory/onboarding, standards, and operational procedures) using tools such as Solar Winds and Service Now.

• Fulfill network requests (monitoring setup, configuration changes, and standard implementations) and meet SLA targets.

• Manage vendor/carrier tickets and circuit installs, driving troubleshooting, escalation, and resolution while tracking performance.

• Participate in team/vendor meetings and drive continuous improvement through process refinement and automation.
• Mentor and support junior team members; share knowledge through documentation, walkthroughs, and peer reviews.

• 3–5 years of related experience in network operations, implementation, or IT infrastructure support.
• Cisco CCNA certification preferred; equivalent vendor certifications or demonstrated proficiency considered.
• Solid understanding of WAN/LAN technologies, routing/switching fundamentals, and wireless networking; able to solve using logs, packet captures, and monitoring tools.
• Experience with network monitoring/ITSM and documentation tools (e.g., Solar Winds, Service Now, Visio, MS Office).
• Solid communication, organization, and problem‑solving skills; able to work independently and within a team while managing competing priorities.

• Bachelor’s degree in Computer Science, Networking, or related field; or equivalent combination or relevant education and experience.

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• 401k with company match and Associate Stock Purchase with discount
• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
• Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
• Tuition reimbursement and scholarship opportunities for post‑secondary education programs
• 40% merchandise…