Network Engineer - Meraki CMSS ; Remote

Company Overview

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties.

With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed‑use properties.

The Network Engineer is responsible for the successful deployment of best‑of‑breed networking and Wi‑Fi equipment for hospitality clients. Must be effective at providing excellent customer service, and working independently to perform timely and quality installation, integration, support, and administration of enterprise‑level data networks and systems. Must have extremely strong problem‑solving skills, be flexible and able to multi‑task and handle changing priorities, with self‑motivation to drive solutions to completion.

Successful employees have a minimum of 5+ years of experience working independently or as a team lead to perform network/Wi‑Fi installations, network diagnostics, monitoring, and using analysis tools (e.g., Ekahau, Wireshark network tools). Must be familiar with HP, Aruba, Ruckus Networks, Meraki wireless enterprise‑level products delivering technical network and Wi‑Fi services to commercial customers.

A combination of remote and on‑call customer service is required. On‑call responsibilities are on a rotational basis to support a 24x7x365 service model.

• Troubleshoot and resolve enterprise‑level network and product performance issues, maintaining a high level of customer satisfaction.
• Work independently or as part of a team to effectively deploy, install, configure, and test best‑of‑breed HSIA and network equipment.
• Perform effective troubleshooting of LAN/WAN and digital switching technologies, software, hardware and servers, routers, modems, wireless, TCP/IP and QoS.
• Perform high quality, meticulous, and timely network system documentation.
• Interact with various intra‑ and inter‑departmental peer groups to cooperatively achieve best results in all assigned tasks.
• Execute assigned tasks within assigned time frames and budgets.
• May work with and take direction from project managers to ensure completion as necessary.
• Responsible for day‑to‑day support within the network/Wi‑Fi engineer function, taking ownership of job performance, seeking direction to improve, applying feedback, aligning with others, and working as a team player to deliver an exceptional customer experience at every interaction. Develops and maintains excellent working relationships with internal teams, striving to enhance the level of mutual cooperation.
• Conforms to the highest professional standards, escalating recommendations in support of scalable business needs, remaining curious with an aptitude to research, implement, and adapt to innovative solutions.
• Work independently to creatively build internal/external customer respect and loyalty, identify and utilize effective communication channels and methods, while adapting the communication to the level and experience of the audience.
• Establishes and maintains effective relationships with internal teams, customers, vendors, and other stakeholders to gain their trust and respect.
• Strive to always be service‑driven and responsive to all stakeholders, consistently delivering high quality results.
• Delivers timely work products, following company operating procedures and best practices. Takes initiative to collaborate with the team, internal clients, and customers as appropriate, and identifies and takes advantage of opportunities to accomplish multiple objectives.
• Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
• Consistently integrates Allbridge's core values into everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.
• Other miscellaneous duties…