CRM Systems Administrator; remote potential

CRM Systems Administrator (remote potential)

Job Title CRM Systems Administrator (remote potential)

Position Purpose

The CRM Administrator is responsible for implementing and maintaining customer relationship management (CRM) software and related systems to provide a user-friendly experience for students and the backend functionality required by Admissions and Marketing staff, while helping to supply the data needs of management and senior leadership.

• Maintain and manage the configuration of CRM software
• Conduct change reviews to analyze the impact and proposed configuration changes and mitigate risk
• Analyze business processes and design solutions using existing software platforms
• Troubleshoot errors related to the CRM and integrations with other systems
• Train users on how to use the CRM software
• Create user accounts and manage access to the CRM
• Create and modify dashboards, reports, forms, and email templates
• Create and update documentation of data flows, processes, and procedures
• Measure and maintain data quality in the CRM
• Maintain email deliverability by monitoring domain reputation and overseeing mass‑mailing practices
• Add or update content in validation tables in accordance with planned changes
• Create and modify lead assignment rules and other automation workflows

• Bachelor’s degree in computer science or IT-related field. Other majors will be considered with demonstrated technical experience
• 3+ years’ related experience
• Ability to understand complex IT systems
• Knowledge of Excel and the Microsoft Office suite
• Knowledge of HTML and CSS
• Ability to work both independently and as part of a team
• Solid troubleshooting skills
• Strong verbal and written communication skills
• Ability to adapt to changes in priorities and tasks
• Attention to detail and the ability to effectively organize and prioritize tasks and requests

• Familiarity with email deliverability
• Familiarity with SQL

New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran’s status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.