Support Engineer Tier 2 - Falls

This is a work‑from‑home position, only in the Great Falls area, as client on‑site visits in the area are required.

We are a fast‑paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!

We are seeking a highly skilled IT support professional who is dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem‑solver who enjoys tackling challenging issues and helping people get back to work.

As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT‑related information, and providing friendly and efficient customer service to end‑users.

Job Status: Full Time

Employee Type: Hourly

Pay: $25-29/hr DOE

• Rich and flexible medical/dental with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time.
• Retirement: 401k with 4% match and discretionary profit sharing.
• Certification assistance & continuing education benefits.
• Cell phone reimbursement.
• Personal IT purchasing employee discount.
• Team bonding events.
• Work‑life balance flexibility.

8am-5pm Monday-Friday, occasional on‑call. General work schedule: 8am-5pm. Travel/License

Required:

Yes, moderate local travel.

• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on‑call rotation

• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work

• Desktop operating system support skills
• Workstation peripheral support skills
• Intermediate and/or advanced use of server operating system skills
• Intermediate and/or advanced networking skills
• Intermediate and/or advanced overall troubleshooting skills