Engagement Director; Remote

Location

This is a hybrid remote/in-office role. Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster.

A Dassault Systemes brand, Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Visit  Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

Responsible for the overall relationship management of client accounts and day to day activities. Responsible to ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources. At the director level, the individual performs proactively and autonomously, leading large and complex projects and programs. The role includes owning, deepening and expanding customer relationships through participation in client governance structures.

This can involve acting as the primary escalation point in which resolution of complex issues is key.

• Identify new business opportunities within assigned accounts
• Participate in program governance, and manage the overall professional services relationship
• Identify process improvements and drive strategy
• Effectively collaborate with internal and external resources to achieve project objectives
• Lead large, complex projects and/or clients, which may include a program of projects
• Lead project delivery to ensure that all deliverables are tracked and that documentation is current
• Manage client expectations and communications, and ensure overall client satisfaction
• Manage project scope and financials including forecasting, project budget, and accuracy of invoicing
• Create and maintain accurate and current project documentation
• Raise and track work requests to other departments
• Document minutes/action items during client and internal meetings; conduct appropriate follow-up
• Manage issues and risks driving appropriate resolution and mitigation
• Provide proactive communication to all stakeholders
• Assure compliance with Medidata's standard project management methodologies, quality management system
• Support development of sales orders and change orders
• Deliver workshops and lead client meetings
• Coach and train new and junior team members

• Demonstrate a track record of working independently in an advisory capacity
• Ability to anticipate and mitigate complex issue and risks thus minimizing escalations
• Ability to mentor other team members and serve as a team leader
• Ability to identify and suggest improvements which increase the value proposition for Medidata and the client
• Knowledge of Medidata (or similar) products commensurate with requirements of the specific role
• Possess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology
• Demonstrate strong verbal/written communication and organizational skills
• Exhibit time management skills along with strong collaboration and teamwork
• Experience in leading project teams and meeting project timelines
• Self-motivated and able to assume responsibility in a professional manner
• Demonstrate strong computer skills
• Experience with the MS Office suite and/or other current software technologies
• Experience with creating and delivering presentations
• 4-year college degree or equivalent (analytic discipline a plus) preferred
• Minimum of 8 years experience in clinical/biomedical and/ or software development environment preferred
• Travel expectations up to 20%, domestic & international

Base pay ranges vary by location. For positions physically based in the NYC Metro Area: $114,750 to $153,000. For the California Bay Area: $121,500 to $162,000. For the Boston Metro Area: $113,250 to $151,000. For Texas or Ohio: $101,250 to $135,000. For all other U.S. locations: $102,750 to $137,000. Base pay is one part of the Total Rewards Medidata provides. Most sales positions are eligible for a commission and many non-sales positions for annual bonuses.

Benefits include medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off, and 10 paid holidays per year.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit,…