Analyst, IT Help Desk Technician

Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients' agency of record, as their in-house team, or some hybrid of the two - and by harnessing data and technology across all paid digital media and data-driven CRM channels.

Kepler prides itself on being a great place to work. In fact, we're proud to share that AdAge recognized Kepler among the Best Place to Work in 2022, validating our investment in our team and our clients.

* We're transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, and how we're responding to challenges we face.

* We're growing. For you, that means unparalleled growth opportunities and a role in shaping the direction of the company.

* We're fun.

You'll work with and learn from the smartest people in the industry and have a blast doing it.

Role overview:

We're looking for a proactive and people-focused Analyst, IT Help Desk Technician to join our growing team at Kyu IT, which supports multiple businesses within our corporate group, situated across North and Central America, Europe and the Far East. If you enjoy solving problems, supporting others, and keeping systems running smoothly, this could be a great next step in your career.

Key Responsabilities:

As part of our IT team, you'll play an important role in supporting users with day to day IT issues, requests, as well as ensuring office IT infrastructure runs smoothly. The role is on-site at our NYC offices 4 days per week, with the option to work remotely on Fridays.

* Respond to 1st and 2nd Line support requests coming into the IT helpdesk.

* Troubleshoot and resolve basic technical issues across hardware and software.

* Set up and configure desktops, laptops, and monitors.

* Support office technology including conference rooms and desk equipment setups.

* Help maintain accurate IT asset inventory and stock levels.

* Assist with mobile device setup.

* Provide basic remote support for home-based colleagues.

* Escalate more complex issues to senior IT team members when needed.

Desired

Skills and Experience:

We're keen to hear from people with a passion for technology who wish to grow to the next level in their IT career. You might be early in your IT journey, looking to eventually specialise by learning on the job from an experienced group of IT experts.

* Background in 1st line support of users in at least two of Microsoft, Apple and Google environments.

* Some experience in hardware and OS administration - either Windows or MacOS, ideally both.

* Basic knowledge of MDM platforms such as InTune and Kandji.

* Ideally, experience in troubleshooting and fixing conference room A/V issues.

* Ideally, experience in troubleshooting common office WiFi issues.

* Experience using common IT helpdesk ticketing systems such as Fresh service.

* Excellent customer service skills and the ability to switch between multiple offices seamlessly.

* Passionate about technology and bettering yourself.

* Strong desire to expand your role and offer suggestions on how processes can be improved.

* A can-do mentality and flexible, motivational attitude.

Transparency is fundamental to Kepler's culture. Our compensation strategy is designed to attract, reward, and retain the talented employees that drive Kepler's growth and success. We aim to offer competitive direct compensation and a rich indirect compensation program that demonstrates the value we place on our employees and their wellbeing.

Total Compensation:

* Base Salary: $28 - $32/hr

Benefits:

* Healthcare/Dental/Vision

* Unlimited PTO

* 401k Contributions
* $75/mo Wellness Stipend
* $100/mo Mobile Phone Stipend
* $50/mo Internet Stipend
* $500/yr Annual Learning Stipend
* $2,000/yr Annual Tuition Stipend

* One-time $200 New Hire Home Office Equipment Stipend

* Parental Leave - 16 week primary caregiver / 6 week secondary caregiver leave

* Annual Work From Anywhere 4 weeks per year

Kepler is a people first organization. If this role piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others.

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