Temporary IT Helpdesk Technician; Level 1​/Level 2

Position: Temporary IT Helpdesk Technician (Level 1/Level 2)
Location: California

## Temporary IT Helpdesk Technician (Level 1 / Level
2)
Apply locations:
Banijay America 5161time type:
Full time posted on:
Posted 8 Days Agojob requisition :
R810
*
* Job Purpose:

** Banijay Americas is seeking a Temporary IT Helpdesk Technician (Level 1 / Level
2) to provide onsite support at our North Hollywood office.

This role is focused on hands-on end-user support and day-to-day IT operations in an onsite environment. The position is a short-term contract engagement (3–4 months).
*
* Essential Responsibilities:

*** Provide onsite Level 1 and Level 2 support for end-user technology issues
* Troubleshoot and resolve issues across:  + macOS and Windows endpoints  + Mobile devices (iOS/Android)  + Peripherals (printers, docking stations, AV/conference rooms)
* Deliver walk-up and desk-side support for onsite employees
* Manage and update tickets in Autotask, ensuring:  + Timely response and resolution  + Clear documentation of issues and actions taken
* Support new hire onboarding and employee changes, including:  + Device setup and deployment  + Coordination with account provisioning processes
* Install and configure:  + Laptops/desktops  + Monitors and peripherals  + Basic AV and conferencing equipment
* Perform basic administrative tasks (as directed), including:  + Microsoft 365 / Entra  support
* Escalate complex or recurring issues to senior IT staff
* Maintain a high level of customer service and professionalism in all interactions
** Skills & Qualifications
*** 3+ years of hands-on IT support experience (L1/L2 helpdesk or equivalent)
* Strong troubleshooting skills across:
* macOS and Windows environments
* Experience supporting:  + Microsoft 365 (Outlook, Teams, One Drive)  + Endpoint hardware and peripherals
* Experience working in a ticketing system (Autotask or similar)
* Ability to operate independently in a fast-paced, onsite environment
* Strong communication skills with non-technical users
* Comfortable handling walk-up and ad hoc support requests
*
* Preferred Qualifications:

*** Experience in mixed Mac/PC environments
* Familiarity with:  + Active Directory / Entra   + Device management tools (Group Policy, Addigy, or similar)
* Experience supporting:  + Conference room / AV setups
* Prior contract or temporary IT support experience
** Work Environment & Expectations:
*** Working hours are Monday–Friday, 9:00 AM–6:00 PM
* This role is primarily onsite, though remote work may be permitted on select days (typically Fridays) depending on business needs and onsite support requirements
* This is a hands-on support role focused on day-to-day IT operations and end-user support
** Eligibility Requirements:
*** Interested candidates must submit a resume/CV to be considered.
* Must be willing to submit to a background investigation.
* Must have unrestricted work authorization to work in the United States.
* Must be 18 years or older.
** Position Compensation:
** This position is a temporary/contract position with a duration of 3-4 months. A salary of $35/hour has been established for this position depending on experience.
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