Project Manager, IT Project Manager, Technical Support

What Can Relias Offer You?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Promotes internal mobility and career growth aligned with evolving business needs
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Project Manager is responsible for one or more service areas of Professional Services which shall include, but not be limited to, (1) managing the end‑to‑end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions; and/or (2) migrations of customers to and from Relias platforms or as a result of acquisitions; and/or (3) managing special internal projects.

The customer base will manage enterprise‑level healthcare customers with one or more Relias products and solutions. This role will manage customer onboarding from post‑sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan. May from time‑to‑time assist with internal projects.

• Project Management
  o Manage the customer migrations and/or implementation of the Relias Platform for multiple solutions
  o Commanding and driving internal resources across Relias, including but not limited to technical, clinical, change management, and account management teams
  o Developing detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
  o Utilizing tools and project management practices to ensure on‑time delivery and effective communication and collaboration, both internally and externally
  o Identifying and managing risks and issues, and working with internal teams for mitigation
  o Lead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budget
  o Developing and fostering positive relationships and building rapport with customers
  o Utilizing current and best practice implementation documentation and toolkit
• Technical Set Up and Configuration
  o Configure contracted products and solutions to customer specifications
  o Providing technical support to customers throughout the duration of the migration/implementation as required
  o Conducting platform training sessions in various settings for internal and external customers as required
• Department Operational Support
  o Assist department manager with project assignments and mentoring other team members
  o Ensure process documentation is developed and maintained
  o Ensure department SharePoint site is kept up to date
  o Act as liaison to other departments as assigned
  o Assist department manager with sales support (i.e., demonstrations of solutions to new and existing customers, customer calls, etc.)
  o RFP response support
• Other duties as assigned

• 5 years in project management managing enterprise level customer projects
• 5 years implementation SaaS based products and solutions
• Experience with project management tools, methodologies, and software
• Bachelor’s Degree

• PMP certification preferred (or working towards)
• Experience in a healthcare setting or onboarding healthcare customers
• Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)

Relias is an Equal Opportunity Employer and a Drug-Free workplace

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.