Solutions Engineer - Strategic Accounts; Remote, Missouri

Overview

As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. You will execute great demos demonstrating the Dynatrace unique approach to solving the customer’s pain, manage POCs onsite and remote, and build key relationships with Dynatrace’s customers.

You will also complete RFIs & RFPs and collaborate with teams including Dynatrace’s innovation labs, Expert Services consultants, CSMs, and marketing.

Your role at Dynatrace

What’s the role? As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. You will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers and completing RFIs & RFPs.

You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs and marketing.

You'll be partnered up with a Strategic Enterprise AE on a 1:1 ratio and together the two of you will be working with four of our top accounts in the St. Louis region.

Location: Looking for candidates based in the St. Louis area.

To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for:

• An excellent team player, with the ability to work across all disciplines.
• Excellent communication and presentation skills, with the ability to communicate technical value into business value.
• 3 – 5 years of experience with observability or application performance management technologies and techniques.
• Ability to troubleshoot technical issues to produce a working outcome and manage this process.
• Ability to manage multiple projects simultaneously, work with different sales people and support other SEs where needed.
• Strong desire to grow professionally, adapt to an ever-changing environment and be coachable.
• Must be able to travel up to 30% of the time.

• Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business.
• Partner with sales representatives to identify new sales opportunities as well as incremental opportunities within existing accounts.
• Participate in PoC creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities, directly or through channel partners for multiple PoCs.
• Present Dynatrace’s vision to our customers’ C-suite executives.
• Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
• Present on-stage demonstrations providing insight and context to our customers during key marketing events, ensuring key demonstrations are delivered by you or a team member at demonstration booths.
• Gather, qualify and provide feedback from customers to Product Management to improve market share and meet market needs.
• Collaborate with internal sales teams and partners, acting as a technical point of contact for them (trusted advisor/technical coach).
• Position may be filled at a higher level based on candidate experience.

Minimum Requirements:

• Bachelor’s degree in Computer Science or equivalent education or experience required.
• 3 years of experience within the observability space.

Preferred Requirements

• Experience with web technologies such as HTML, CSS, and JavaScript.
• Experience with programming / scripting technologies such as Java, .NET, PHP, Go, Node.js and databases.
• Advanced knowledge of operating systems…