Junior Product Operations Associate; Remote

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Join to apply for the Junior Product Operations Associate (Remote) role at Jobright.ai

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Job Summary:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. The Product Operations Associate directly contributes to product success by supporting internal and client testing cycles, managing relationships with stakeholders, and facilitating operations calls.

Responsibilities:

• Supports execution against the product work plan objectives for assigned product

• Works with FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs)

• Supports identification of product delivery improvement areas

• Communicates and collaborates with FCEs / vendors / partners clearly and effectively

• Provides status updates on day-to-day operations

• Executes against SLA’s and KPI’s under the guidance of Product Operations Manager

• Collects data to help track all product-related expenditures against budget

• Supports attainment of surplus targets by controlling expenses

• Adheres to ethical standards and comply with the laws and regulations applicable to the job function

Qualifications:

Required:

• Ability to work with cross-functional teams

• Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s

• Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations

• Demonstrated understanding of product operational needs

• Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making

• Basic proficiency in Jira

• Ability to work effectively on a team that has members who are co-located and work at other sites

• Excellent written and verbal reasoning and communication skills

• Ability to cultivate meaningful relationships with the clients, internal ETS teams, and vendors, while effectively and appropriately representing ETS

• Ability to gather information and present to leadership to help inform decisions that need to be made, especially when tracking down operational issues

• Proven experience to successfully follow through on all client issues

• Basic proficiency in the Microsoft Office Suite of tools

• Familiar with software development/IT processes at a high level

• Well organized; attention to detail; analytical and inquisitive nature ( i.e. problem solver)

• A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.

• 2+ years of experience in administrative or project management support

Preferred:

• Ideally has interest or experience in data reporting or business intelligence

• Preferably located in the Sacramento, California area for occasional in-person collaboration with Sacramento-based ETS staff and client (CDE) staff.

Company:

ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. Founded in 1947, the company is headquartered in Princeton, New Jersey, USA, with a team of  employees. The company is currently Late Stage. ETS has a track record of offering H1B sponsor ships.

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Product Management
• Industries Software Development

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