Order to Cash Business Process Sr. Analyst-Orthopaedics

Job Summary

This role will be part of US Order to Cash Business Process Enablement & Reliability, reporting to the Manager Business Process Enablement, Surgery, EP, & Neuro. The OTC Business Enablement Sr. Analyst will partner in the design and deployment of new or enhanced business processes, root cause analysis and resolution of process issues that impact Med Tech franchises while maintaining a customer‑centric focus.

The role will support changes related to process improvements, enhancements, and break/fix solutions on the Order to Cash system, and will be responsible for testing, performing root cause analysis, and resolving process issues that impact the Medical Technology franchises.

• Lead moderate-size projects applying business knowledge, system expertise, strong decision‑making skills, and project management skills.
• Serve as subject matter expert with multifunctional team members for Surgery, EP, & Neuro OTC processes by answering inquiries, resolving issues, and providing status updates to impacted business partners and IT teams.
• Maintain a balance between business needs and strategies within IT standards to guide well‑informed decisions.
• Be accountable for change management, communications, and partner alignment in support of process improvements, break/fix solutions, and approved system improvements.
• Collaborate with commercial, supply chain, compliance, and IT organizations to develop end‑to‑end strategic solutions and complete root cause analysis.
• Design and maintain business process flows handled within the OTC platform.
• Attend project status reviews and system change reviews for requirements gathering and scope definition.
• Lead and coordinate support of business simulation and user acceptance testing.

• Education – Minimum of a Bachelor’s degree or University degree is required; a focused degree in Supply Chain, IT, or business preferred.
• Required Experience & Skills – Minimum of 4 years of relevant professional experience; effective communication at all levels; validated experience in testing methodology; process‑oriented mindset; supply chain experience; proficiency in SAP with knowledge of the SAP Sales & Distribution module; knowledge of CSV, SOX, and GxP compliance requirements; strong analytical and technical skills; strong written and verbal communication; ability to handle multiple priorities and meet commitments;
  
  project leadership experience.

• Understanding of supply chain interdependencies end to end.
• Demonstrated use of continuous improvement tools and methodologies such as Process Excellence, LEAN, and project management to evaluate, challenge, and optimize business processes.
• Change management skills.
• Validated experience working remotely with business partners in a highly collaborative environment.
• Detailed understanding of Surgery business processes and data within and across areas.
• Experience using Supply Chain technology platforms such as JIRA, Solman, or IRIS.

Raritan, New Jersey, United States; remote work options may be considered on a case‑by‑case basis and if approved by the Company.

Base pay range: $79,000.00 – $. This position is eligible to participate in the Company’s long‑term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time‑off benefits:
Vacation – 120 hours per calendar year;
Sick time – 40 hours per calendar year (48 hours in Colorado, 56 hours in Washington);
Holiday pay, including Floating Holidays – 13 days per calendar year;
Work, Personal and Family Time – up to 40 hours per calendar year;
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child;
Bereavement Leave – 240 hours for an immediate family member (40 hours for an extended family member per calendar year);
Caregiver Leave – 80 hours in a 52‑week rolling period;
Volunteer Leave – 32 hours per calendar year;
Military Spouse Time‑Off – 80 hours per calendar year.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive…