Epic Ambulatory Manager - Remote

Caring. Connecting. Growing together.

Optum seeks a Clinical Manager with hands‑on experience in EHR Services implementation and operation projects. They will manage teams of integration, train best practices, and align with EHR Services to ensure successful project execution.

Solid candidates for this role will be able to demonstrate self‑motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Supervise Epic application design, development, and maintenance activities of applications under direct purview
• Collaborate with end users to design Epic Clinical Ambulatory workflows by suggesting corrective adjustments or enhancements
• Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently
• Serve as a mentor, resource, and primary advisor for all direct reports
• Provide technical/clinical workflow guidance including application configuration. Review, analyze, and evaluate systems needs to develop recommendations for customers
• Lead all phases (design, build, testing) of medium to large scale Epic projects, including software upgrades, implementation of new modules and significant optimization initiatives
• Provide support for application incidents reported through the help desk; including 24/7 on call coverage as required
• Manage in‑depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Work with department representatives to analyze needs and translate these into system design
• Assist team to translate business requirements into functional specifications and manage changes to specifications; prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
• Manage and develop solid relationships with end user communities, customers and business partners
• Facilitate communication with stakeholders from initial requirements to final implementation

• Completed Epic Ambulatory certification plus one additional module certification (MyChart, Care Everywhere, Healthy Planet, or Orders), demonstrating system configuration and workflow support expertise
• Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
• 7+ years combined experience across Health Care and/or IT domains
• 5+ years working with Epic configuration
• 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record, flow sheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows
• 2+ years of management/leadership experience
• Proficiency with Excel, PowerPoint, SharePoint and/or Visio

• Certification in Service Management, Project Management, or Business Analysis
• Ambulatory experience and certifications are preferred in addition to the certifications listed above
• Run Epic implementation installs, and familiar with running work groups and Orion

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Salary for this role will range from $112,700 to $193,200 annually based on full‑time employment.

In addition to salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (eligible for participation).

We comply with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.