Salesforce Administrator

Excelsior University seeks a detail-oriented Salesforce Administrator to optimize CRM performance, support users, faculty management and drive data-informed engagement across the student lifecycle from prospect to enrolled student.

The Salesforce Administrator is a key member of the technology and operations team, partnering with staff to design, implement, and enhance relationship management initiatives across the student lifecycle, including recruitment, enrollment, persistence, and faculty management. The role is on a team that supports configuration and day‑to‑day administration of Salesforce, ensuring best practices and scalable solutions that meet evolving needs.

Responsibilities include providing end user support, building custom objects, fields, formulas, reports, and dashboards, developing validation rules, gathering and documenting business requirements, and implementing system enhancements. The Administrator collaborates across departments to drive effective CRM usage, manages user access and security, ensures data integrity, and troubleshoots system issues. Technical documentation and ongoing professional development are also expected.

The ideal candidate is analytical, detail-oriented, and a strong communicator, with experience in Salesforce administration and translating business needs into system solutions. Preferred qualifications include a bachelor’s degree, Salesforce Administrator certification, and 3‑5 years of experience;
Apex knowledge a plus.

We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Core hours are 8:30 AM–5:00 PM, including a 1‑hour lunch, for a 37.5‑hour week.

• Provide high‑quality end‑user support to users of Salesforce.
• Manage workflow for the CRM system.
• Create and manage custom objects, fields, formulas, custom reports, and dashboards.
• Develop and maintain validation rules and custom workflow.
• Determine and document business user requirements.
• Develop and implement enhancements to the CRM system as required.
• Work with internal and external staff to use the CRM efficiently and effectively.
• Manage access rights for Salesforce.
• Perform data integrity and manipulation tasks.
• Troubleshoot issues reported by all CRM users as needed.
• Write technical documentation.
• Follow best practices in the use of Salesforce.
• Attend professional conferences and training courses as required.

The ideal candidate is analytical, detail-oriented, and a strong communicator, with experience in Salesforce administration and translating business needs into system solutions. Preferred qualifications include a bachelor’s degree, Salesforce Administrator certification, and 3‑5 years of experience;
Apex knowledge a plus.

• Bachelor’s degree in the Information Technology or Communications fields or related disciplines.
• Customer Relationship Management Systems administration preferred.
• Experience with Salesforce development using Apex, nice to have.
• Certified Salesforce Platform Administrator preferred.
• A minimum of 3‑5 years of experience with Salesforce is strongly preferred.

Hiring salary range: $85,000.00 - $95,000.00.

Location:

Home Office, 7 Columbia Circle West Dr, Albany, NY 12203, USA.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.