IT Client Support Technician - Remote

Kforce has a client seeking an IT Client Support Technician based in Phoenix, Arizona. This position will start with onsite training for the first week and then transition to a remote schedule. The role requires 8:00 AM – 5:00 PM MST shifts and is a 6‑month contract opportunity.

We are seeking an IT Client Support Technician to provide multi‑channel technical support to enterprise end users across phone, chat, and email. The role focuses on troubleshooting moderately complex hardware, software, operating systems, and local network issues while ensuring strong documentation and data integrity practices.

• Deliver technical support for end‑user workstations, resolving hardware, software, and system issues
• Install, configure, and reconfigure Windows PCs, macOS devices, and mobile equipment
• Log and manage incidents through ITSM tools (e.g., Service Now, JIRA) while ensuring proper documentation
• Support data integrity through system backups and adherence to operational procedures
• Monitor local networks, replace peripherals, and escalate more complex infrastructure issues
• Create and maintain knowledge base articles, installation guides, and technical documentation
• Partner with cross‑functional teams to manage user access, security, and system authorizations

• High School diploma or GED required (Associate’s in Computer Engineering or similar preferred)
• Preferred certifications:
  CompTIA A+, MCDST, MCP, or MCSE
• 2+ years of desktop support experience in an enterprise IT environment
• Experience supporting both Windows/M365 and macOS environments
• Familiarity with ticketing systems such as Service Now or JIRA
• Hands‑on experience with Active Directory, Office 365, antivirus tools, virtual desktops, and SaaS platforms
• Strong communication skills with the ability to translate technical issues to non‑technical users

Benefits include medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance for eligible employees. Hourly employees are not eligible for paid time off unless required by law.

Salary is based on relevant education, qualifications, certifications, and experience. The role is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.