Applications Manager

Job Description

The Applications Manager is responsible for overseeing the implementation, support, and strategic optimization of specific business applications within the organization. A core aspect of this role is to enhance and continually optimize the user experience, ensuring that software solutions are intuitive, efficient, and aligned with business objectives.

This role blends portfolio leadership, application lifecycle governance, delivery oversight, and stakeholder engagement to ensure that systems remain reliable, secure, scalable, and aligned to the firm’s business objectives. The Application Manager plays a critical role in supporting the firm’s enterprise applications, including DMS (Net Documents), Records Management systems and their associated integrations and workflows and AI directions. A remote work schedule is available for this position.

Location:

Boston, MA;
Chicago, IL;
Los Angeles, CA;
New York City, NY;
Rochester, NY;
San Francisco, CA;
Washington, DC

• Coordinate, oversee and delegate the firm’s technology department resources as well as vendors, contractors and consultants, acting as a project manager while also working with dedicated project manager on larger projects.
• Work closely with related teams to ensure optimal system configuration and performance, upgrade and modernize applications, support cloud migration and align feature adoption with business requirements.
• Establish ownership over a portfolio of key enterprise applications around content management. Partner with other teams outside of IT to ensure proper operation, maintenance and lifecycle management of additional enterprise platforms.
• Lead the selection, deployment, management, and continuous optimization of applications, with a strong focus on improving end-user experience and aligning with organizational goals.
• Lead team initiatives to monitor, troubleshoot, support, document, and maintain all required systems. Perform systems administration functions for in-house, cloud-based, or custom solutions including addressing day-to-day runtime issues, regular upgrades/patching, and testing. Ensure 24x7 high availability, performance, and sufficient capacity for efficient day-to-day operations.
• Develop and maintain a roadmap for systems including upgrades, adoption of new features, replacement of related servers, and cloud migration where possible. Meet regularly with vendors and internal system owners to stay abreast of new features, plan upgrades and adoption strategies, understand client upgrade requirements, and evaluate licensing changes.
• Communicate effectively with non-technical customers and sponsors. Collaborate with business units to gather requirements, recommend solutions, and deliver enhancements or new applications that optimize usability and efficiency.
• Evaluate and recommend steps required to upgrade/replace/migrate enterprise systems, coordinating the development and execution of complex project plans as needed.
• Assist in implementing disaster recovery and business continuity plans for enterprise applications.
• Perform other duties as assigned.

• 5+ years progressive experience working with enterprise software services.
• Bachelor’s degree in computer science, computer engineering, information technology, or equivalent experience.
• Stay current with industry trends and emerging technologies to recommend innovative solutions that elevate the user experience. Continuously develop technical and professional skills.
• Strong knowledge of enterprise Document Management, Records Systems and related systems.
• Strong understanding of enterprise application architectures, databases, integration technologies, and application lifecycle management.
• Experience with cloud-based platforms.
• Demonstrate leadership experience supporting legal industry applications or working in a law‑firm environment required.
• Exceptional communication, relationship building, and stakeholder management abilities.
• Strategic thinker with analytical problem‑solving abilities and attention to detail.
• Proven ability to manage multiple priorities while maintaining delivery focus and quality.

• Rochester, NY: $124,000…