Senior Technical Account Manager

Summary

• Bipsync is a fast-growing financial technology SaaS company with a product thoughtfully designed to optimize research management.
• Our customers include the world’s leading Al locators, Asset Managers, and Alternative Fund Managers.
• You will be joining an established Customer Success team trusted with maintaining a strong technical relationship with Bipsync customers.
• Bipsync has a blended office policy: combining the flexibility to work from home on a periodic basis along with collaborative in-office days at our Industrious-managed office at 25 Broadway.
• Competitive salary with the potential for a discretionary bonus on top of the base salary.
• We offer significant benefits in an exciting, friendly and flexible work environment.
• We are an equal‑opportunities company that values diversity, and encourage all qualified applicants to apply. Please don’t hesitate to send in your application even if you don’t fully meet all the criteria.

Bipsync is a leading provider of research and workflow management solutions purpose‑built for investment management. We use modern technologies, agile processes, and user‑centered design to drive speed, agility, quality, and efficiency into our clients’ processes to drive better decisions, faster. Bipsync clients span the entire investment management industry across asset class, strategy and size. The world’s largest allocators right through to pre‑launch fund managers rely on Bipsync as a single system of record and modern productivity environment to help them power their unique investment processes and drive operational excellence.

The Research Management market is worth billions of dollars, but until now has been served by old‑fashioned, legacy software companies. Our modern, mobile‑friendly, design‑focused product quickly established a foothold and reputation, and now wins over most clients when we’re up against the competition. The opportunity is massive.

We’re a fast‑growing business with solid investment, a proven product strategy and a lucrative target market. This brings a number of benefits, including a high level of autonomy, a tightly‑knitted team, and a lack of bureaucracy. The Bipsync team is driven by creative people who want to build extraordinary products for an underserved market.

The Senior Technical Account Manager (TAM) is a senior, customer‑facing technical partner for key accounts. You’ll own complex technical workflows, configuration and integration support, and day‑to‑day technical relationship management—ensuring customers get sustained value from Bipsync and that technical issues are resolved quickly and clearly.

This role sits between Technical Account Manager and Lead Technical Account Manager. You’ll handle higher‑complexity accounts and escalations, contribute to improving support processes and documentation, and mentor other TAMs through example.

• Own the technical relationship for a set of key accounts, building trusted long‑term partnerships.
• Develop deep understanding of each customer’s workflows and configuration; provide ongoing configuration and optimisation recommendations.
• Lead investigation and troubleshooting of complex technical issues, coordinating with internal teams (Support, Engineering, Product) to drive resolution.
• Support delivery of new features and product changes for existing customers, including validation, rollout guidance, and change management.
• Manage multiple priorities across accounts and projects, keeping stakeholders informed and expectations aligned.
• Capture and synthesise technical feedback from customers to inform product improvements and internal playbooks.
• Maintain high‑quality documentation of configurations, recurring issues, and customer‑specific best practices.
• Contribute to improving processes (ticketing, escalations, templates, knowledge base) to increase consistency and service quality.

You’re a technically minded relationship‑builder who enjoys solving complex problems and making customers successful. You communicate clearly, stay calm under pressure, and can translate technical details into practical next steps for different audiences. You’re…