Senior AI Engineer – ServiceNow Delivery Acceleration

Senior AI Engineer – Service Now Delivery Acceleration

Location:
Remote

Employment Type:
Full-Time

Job :

As a Senior AI Engineer – Service Now Delivery Acceleration, you will make an impact by designing, building, and optimizing AI‑powered implementation solutions that transform how Service Now professional services engagements are delivered. You will be a valued member of the Delivery Acceleration team and work collaboratively with product managers, solution architects, consultants, and platform stakeholders to accelerate delivery, improve quality, and enhance customer experience.

• Design and develop AI agent workflows that generate Service Now configurations, implementation plans, user stories, test scripts, and deployment artifacts from customer requirements.
• Lead prompt engineering efforts for large language model–based solutions, including prompt chaining, structured output generation, evaluation frameworks, and iterative quality optimization.
• Build reusable prompt libraries, templates, and orchestration patterns that embed implementation best practices and delivery standards into AI‑powered workflows.
• Align AI solutions to the professional services lifecycle, ensuring outputs support scoping, estimation, delivery execution, and go‑live readiness.
• Design integrations, APIs, and automation workflows that connect AI outputs with Service Now, internal delivery platforms, and enterprise systems.
• Establish quality metrics for AI outputs, analyze performance trends, and drive continuous improvement across accuracy, rework, speed, and customer acceptance.
• Collaborate with global cross‑functional teams in an agile, sprint‑based environment to deploy scalable, governed, and production‑ready AI capabilities.

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.

Rest assured, we will always be clear about role expectations.

• 5+ years of experience in software engineering, AI/ML engineering, or technical consulting within enterprise software environments.
• 2+ years of hands‑on experience building production solutions using large language models, prompt engineering, and AI agent frameworks.
• Demonstrated expertise in prompt engineering techniques such as chain‑of‑thought reasoning, structured output generation, few‑shot/zero‑shot prompting, context management, and prompt evaluation.
• Strong understanding of professional services, delivery operations, including how engagements are scoped, estimated, staffed, and delivered.
• Experience with API design, system integration, and data pipelines that connect AI outputs to enterprise workflows.
• Proficiency in Python, JavaScript, Type Script, or similar languages used in AI engineering and automation.
• Understanding of Service Now platform architecture, configuration patterns, and enterprise implementation approaches.
• Strong communication skills with the ability to translate technical AI capabilities into clear business value for stakeholders.

• Experience building autonomous implementation, code generation, or AI‑driven delivery acceleration solutions.
• Familiarity with Service Now implementation methodologies and professional services best practices.
• Experience with AI agent orchestration frameworks and multi‑step workflow automation.
• Knowledge of responsible AI practices, validation frameworks, governance, and enterprise risk controls.
• Service Now certifications such as CSA, CIS, or related credentials.
• Experience with estimation platforms, resource management tools, or delivery automation systems.
• Background in consulting or enterprise professional services environments.

Applicants will be accepted till 7/06/2026

Cognizant will…