Project Manager - Microsoft Dynamics 365 CRM & Field Service; Fully Remote​/FTE

Project Manager - Microsoft Dynamics 365 CRM & Field Service (Fully Remote / FTE)

NTT DATA seeks an experienced Project Manager to lead end-to-end delivery of Microsoft Dynamics 365 CRM and Field Service implementations. The role requires strong project governance, stakeholder management, and execution capabilities to ensure successful delivery within scope, timeline, and budget.

• Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
• Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
• Manage project scope, budget, and resources, proactively identifying and addressing variances
• Track project progress, risks, issues, and dependencies, and drive timely resolution
• Remove team blockers and facilitate issue resolution across functional and technical teams
• Maintain project documentation, status reports, and governance artifacts for internal and client visibility
• Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle
• Coordinate cross-functional teams including business, functional, technical, and QA teams
• Support post-go-live activities, including hypercare coordination with operations teams
• Capture lessons learned and continuous improvement opportunities

• 8+ years of experience in IT project/program management
• 8+ years proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
• 8+ years strong expertise in project planning, execution, and governance
• 8+ years experience managing scope, budget, resources, and risks
• 8+ years hands‑on experience with Agile and Waterfall methodologies
• 8+ years experience with tools such as Azure Dev Ops, Jira, MS Project, or similar

• PMP, PRINCE2, or equivalent certification
• Experience managing large-scale enterprise implementations
• Exposure to Power Platform (Power Apps, Power Automate)
• Domain experience in Utilities, Manufacturing, Telecom, or similar industries

• Excellent communication and stakeholder management skills
• Ability to collaborate effectively with technical and business teams
• Strong organizational and multitasking abilities
• Proactive, solution-oriented mindset with strong decision-making skills
• Team-oriented approach with focus on delivery excellence and knowledge sharing

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please refer to the company’s EEO resources. For Pay Transparency information, see the company’s Pay Transparency resources.