Systems Manager

Support Systems Manager (Data Science & Informatics Specialist
3)

Full Time | Permanent

Salary Range: $103,536 - $139,236 Annually

Telework/hybrid position. Candidate may work from anywhere within the state of Washington with a reliable internet connection. Travel may be required.

The Washington State Department of Corrections Information Technology Electronic Health Records (EHR) team is searching for a Systems Support Manager who will provide strategic leadership for the planning, implementation, stabilization, and ongoing support of patient support applications within the Department of Corrections’ electronic health record (EHR) environment. The role oversees EHR functions including registration, scheduling, patient movement, provider and hospital billing, claims, health information management, and insurance payer relations.

As a key leader within the Health Care Management and Coordination System (HCMACS) program, the Systems Support Manager directs multidisciplinary teams responsible for project management, business analysis, software design and implementation, workflow optimization, technology integration, testing, and end‑user adoption.

• Strategic leadership and oversight of EHR functions and multidisciplinary teams.
• Planning, implementation, stabilization, and ongoing support of patient support applications.
• Lead Epic revenue cycle implementation projects, including design, build, testing, go‑live, and post‑live support.
• Develop and manage project plans with implementation partners, finance teams, and IT leadership.
• Lead business process redesign efforts to streamline registration, scheduling, charge capture, and reimbursement workflows.
• Manage readiness activities: workflow mapping, integration design, data conversion planning, training coordination, and environment build oversight.
• Direct and support a team of Epic analysts through build activities, unit and integrated testing, and change control processes.
• Ensure support modules are developed according to Epic best practices and DOC‑specific requirements.
• Oversee help‑desk escalation processes and ensure rapid response to critical clinical system issues post‑go‑live.
• Oversee change‑control processes, testing coordination, incident resolution, and documentation and configuration tracking throughout the lifecycle of system changes.
• Engage stakeholders and coordinate cross‑departmental activities.
• Support compliance, reporting, and public sector needs.
• Collaborate in developing end‑user training programs and coordinate pre‑ and post‑go‑live training efforts.

• Five (5) or more years of experience with Epic support applications, including full‑lifecycle implementation experience.
• Current or former Epic certifications or proficiency in multiple modules.
• Proven experience managing cross‑functional project teams through EHR implementations.
• Excellent communication, stakeholder engagement, and project leadership skills.

• Bachelor’s or higher degree in Health Informatics, Public Health, IT, or related field.
• Epic certification in Orders, Radiant, and Behavioral Health modules.
• Prior experience implementing Epic within a correctional health, public health, FQHC, or government healthcare organization.
• Familiarity with Medicaid reporting, public health data submission, and institutional security protocols.
• Project Management Professional (PMP), Lean, or other process improvement certifications.

Washington State employees are offered a competitive benefits package, including medical, dental, vision, and life insurance; flexible paid time off; retirement plans; and other benefits. Employees are eligible for remote/telework/flexible schedules, up to 25 paid vacation days a year, 8 hours of paid sick leave per month, 12 paid holidays per year, generous retirement plan, flex spending accounts, dependent care assistance, deferred compensation, and more.

Employees and their families are covered by medical (including vision), dental and basic life insurance, and various other supplemental insurance options. The Department of Corrections participates in the Washington Public Employees' Retirement System (PERS) and offers a deferred compensation program. Full‑time employees accrue paid holidays, paid vacation, sick leave, and other leave benefits in accordance with state regulations.

Employees may be required to provide proof of baseline TB skin test within 60 days of hire. Background checks, drug testing, and other standard pre‑employment screenings are conducted as part of the hiring process.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, veteran status, genetic information, or disability. The agency is committed to providing reasonable accommodation in the application process.