Laptop Refresh Deployment Technicians

Summary

Laptop Refresh Deployment Technicians

Washington, DC

We are seeking detail-oriented Laptop Refresh Deployment Technicians to support a large-scale laptop replacement initiative. The technician will be responsible for deploying new Windows 11 laptops, installing and configuring applications, migrating user data, and ensuring a seamless transition from existing devices to new equipment. This role requires strong customer service skills, technical troubleshooting abilities, and the ability to work efficiently in a fast‑paced deployment environment.

• Deploy and configure new Windows 11 laptops for end users.
• Install, update, and verify required software applications and security tools.
• Transfer user data, documents, desktop files, bookmarks, and other business‑critical information from existing devices to new laptops.
• Configure user profiles, email, printers, network connectivity, and company‑standard settings.
• Validate that all applications, files, and system functionality are operating correctly before delivery.
• Coordinate laptop swaps with end users and provide basic orientation on new devices as needed.
• Troubleshoot hardware, software, and migration‑related issues during deployment.
• Maintain accurate deployment records, asset tracking information, and project documentation.
• Backup and securely handle sensitive user data in accordance with company policies.
• Collect, inventory, and prepare old devices for return, redeployment, or disposal.
• Escalate complex technical issues to senior support staff or project leadership.
• Adhere to deployment schedules and project timelines.
• Other duties as assigned.

• High school diploma or GED equivalent
• 1+ years of experience in desktop support, IT deployment, or technical support.
• Experience installing and configuring Windows operating systems, preferably Windows 11.
• Experience with data migration and user profile transfers.
• Must be a U.S. citizen and able to obtain Public Trust Clearance.

• Familiarity with Microsoft Office 365, Active Directory, and common business applications.
• Basic understanding of computer hardware, networking, and troubleshooting techniques.
• Strong organizational skills and attention to detail.
• Associate degree in Information Technology preferred.
• Experience supporting large‑scale hardware refresh or deployment projects.
• Familiarity with imaging tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, Intune, or Autopilot.
• CompTIA A+, Microsoft, or other relevant certifications.
• Experience with asset management and inventory tracking systems.

• Ability to obtain Public Trust.
• Excellent customer service and communication skills.
• Ability to lift and transport computer equipment up to 40 pounds.
• Ability to work independently and as part of a deployment team.
• Must be capable of managing multiple efforts with time‑related constraints in a fast‑paced contracting environment.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications.
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem‑solving skills; ability to visualize a problem/situation and think abstractly to solve it.

USD $24.04/Hr. Up to USD $28.85/Hr.