Remote Senior CX Insights & Experience Specialist
Remote / Online - Candidates ideally in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-06-26
Lansing, Ingham County, Michigan, 48900, USA
Listing for:
Humana Inc
Remote/Work from Home
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Humana Inc is seeking a Senior Consumer Experience Professional in Lansing, Michigan. In this role, you will manage and analyze consumer experience data, translating it into insights to support customer journey improvements. You will collaborate with various teams to identify experience issues and provide guidance on utilizing data effectively.
The ideal candidate has over 5 years of experience in consumer operations and a strong ability to influence teams without direct authority. A commitment to continuous improvement in consumer experience is essential.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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