Unified Collaboration; UC Engineer

What you’ll be doing

Verizon is seeking Unified Communications Engineers to support UC Engineering and operational support on the US Navy NMCI UC infrastructure. The Unified Communication Engineer will serve as subject‑matter expert OPS support and Service Delivery within Navy Enterprise VoIP, VTC and general Unified Collaboration support. A candidate will utilize a broad knowledge of unified communications, network, server and telecommunications to design, configure, implement and troubleshoot Navy’s unified communications systems and applications.

Responsibilities include Tier III resolution and support for Tier IV, varying implementation projects, troubleshooting and resolving problems.

• Working as part of the UC team to maintain enterprise Cisco voice, video and presence systems.
• Understanding the codecs and protocols of Cisco and Ribbon technologies.
• Implementing Cisco and Ribbon gateways.
• Assisting with basic network troubleshooting.
• Creating, maintaining and updating documentation of voice/video systems.
• Supporting IP communication networks in operations.
• Mentoring and developing junior personnel.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work or military experience.
• Active Secret security clearance or the ability to obtain one.
• Located near a Navy base (e.g., San Diego or Norfolk).
• DoD 8570 compliant – Security+.
• Federal, government or military agency experience in the telecom space.
• Cisco CCNP Collaboration or Ribbon Technologies (preferred) or related experience.
• Four or more years of in‑depth experience supporting Cisco and Ribbon UC and Collaboration product suites.
• Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection Server, Cisco Video Communication Server (VCS), Cisco Telepresence MCU chassis, Cisco Meeting Server (CMS) CUCM IM and Presence services, Cisco Unified Attendant, Cisco Emergency Responder, Cisco Prime, Cisco Telepresence Management (TMS).
• Experience with session border controllers, Ribbon SBC, RAMP and analytics.
• Proven experience and solid understanding of SIP and PRI circuits.

• Bachelor’s or master’s degree in Computer Science or Information Technology.
• Strong knowledge of networking principles.
• Excellent testing and troubleshooting skills.
• Strong verbal and written communication skills.
• Exceptional documentation skills to clearly articulate technical designs, issues and constraints, procedures and network assessments.

In this hybrid role, you will have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

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Verizon is an equal‑opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. They include health and wellness benefit options such as medical, dental, vision, short‑ and long‑term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity‑theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to eight company‑paid holidays per year and up to six personal days per year, paid parental leave, adoption assistance, tuition assistance and other incentives.

Depending on the role, employees may receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part‑timers, coverage may vary and eligibility for some benefits depends on individual circumstances.

The annual salary range for the location(s) listed on this job requisition, based on a full‑time schedule, is $ – $. The salary will vary depending on your location and confirmed job‑related skills and experience. This is an incentive‑based position with the potential to earn more. For part‑time roles, compensation will be adjusted to reflect your hours.